Stacey Nelson Email and Phone Number

•Successfully managed day-to-day operational functions for large complex accounts, spearheading issue resolution, project management, implementation, and communication strategies, enhancing overall efficiency and client satisfaction.•Provided consultative and proactive recommendations to clients for Disease Management, Wellness and Behavioral Health products, driving informed decision-making and optimizing outcomes.•Proactively identified trends/opportunities for process improvements and enhancements.•Effectively led multiple simultaneous projects, demonstrating exceptional organizational skills and strategic prioritization.•Developed, maintained, and broadened partnerships internally and externally to maintain business relationships.•Represented clients internally and collaborated with other functional areas to implement benefits and programs, complete projects, and address ongoing service needs.•Diagnosed root causes of service issues and provided solutions directly or by leading internal teams to solutions that have measurable impact.

•Implemented new clients, handled QC of all benefit plan set up, managed eligibility and participant material information for assigned accounts.•Served as primary contact for account activity, resolution of participant issues, and operational needs, resulting in client retention and loyalty.•Provided input to clients’ strategic plans to achieve organizational objectives.

•Collaborated with clients to develop in-depth knowledge of eligibility and managed expectations related to initial implementations and on-going eligibility processing.•Provided leadership and direction in the management of the clients’ eligibility, resulting in streamlined eligibility processes, reduced errors, and improved client satisfaction.•Conducted comprehensive technical analysis of client data to determine best practices and identify areas for improvement, driving increased accuracy and efficiency.