- Provide client support. Assist with product implementations and day to day client services of multiple accounts, removing roadblocks, directing client questions to the appropriate parties, managing conflicting priorities among customers and coordinating implementation of project plans as requested.- Work hand and hand with sales to strategically assist and identify top customer needs.- Manage projects according to best practices to ensure they are completed on time to begin revenue generation.- Monitor client billing to ensure all revenue opportunities have been accounted for and assist with the ongoing forecast process.

- Continue to fulfill all duties required in the position of project manager.- Mentor and train other project managers.- Brainstorm solutions to make business run smoother internally.

- Main point of contact for clients spanning many industries via phone, e-mail and in-person visits during the build of their customized web site and/or during ongoing maintenance of web site.- Communicate clients needs to internal IT team in a clear and concise manner and translate IT speak to clients in a language they can understand.- Keep ongoing work plans with milestones and due dates to keep projects on track and clients informed. - Develop training material and train clients on how to use their web sites.- Track billing data and submit invoice paperwork to accounting each month.- Suggest solutions to clients so that their website is always improving.

- Answer phone calls and help users navigate all MultiAd Planner websites.- Fulfill orders and username and password requests for all MultiAd Planner websites.

- Worked with the ticket system and gathering data for the entire summer 2004 season.- Scheduled and supervised 15 box office workers.- Sold tickets at the box office window and over the phone to individual customers.- Handled customer concerns at the guest services booth.

- Answered phones and worked with ticket sales for all 7 concerts.- Assisted the marketing director with inventory, invoices, radio advertisements, program notes, and archives.