Stacey Patterson Email and Phone Number

Sourced new vendors, maintained necessary inventory levels, order expediting, organized & prioritized projects, processed invoices for payment, researched & resolved invoice problems, purchased all materials necessary for production.

Cross-trained, provided back-up and mentored staff to increase sales and productivity. Computed accurate sales prices, prepared and sold a broad range of merchandise to individuals and corporate accounts. Resolved product issues, managed quality communication, customer support and product representation for customers. Worked under strict deadlines, responded to service requests and er call-outs. Promptly responded to inquiries from customers, co-workers and vendors via mail, e-mail, phone and fax. Interacted with customers and vendors to follow-up on shipping statuses and expedited orders. Assisted customers with product complaints. Maintained up-to-date knowledge of payments, returns, and exchanges. Created new processes and systems for increasing customer service satisfaction and better inter-office efficiency. Generated sales and inventory reports in Excel maintaining 100% accuracy rate. Recommended, selected and helped locate product based on customer needs and desires. Set-up inventory plans, stocked, and managed inventory regularly and accurately. Compiled statistical information for special reports. Organized billing and invoice data for efficient and timely payment. Identified and resolved system and account issues. Successfully established effective systems for record retention by creating databases for daily correspondence tracking. Researched and resolved billing and invoice problems. Designed promotional materials and professional business correspondence. Planned for major business changes including system conversions. Generated financial reports for management review. Contacted vendors to discuss status of rebilling and reimbursement process to ensure account resolution. Coordinated and executed special events. Managed projects and served as primary liaison between customers and multiple internal groups to ensure clarity of goals, sales, adherence to guideline and deadlines. Reconciled and reported discrepancies found in records.