Stacey Quick Email & Phone Number

Sydney, New South Wales, Australia

Platform administration- Accountable for the configuration, administration and support of a business critical cloud based Knowledge Management System (livepro) that drives the quality of service in the Contact Centre.- Test lead for platforms utilised by the Contact Centre including ComCare, Datix, Client Portal.- Fulfiller of ServiceNow workflows in relation to livepro access management and Contact Centre service requests.- Administrator for external platforms including My Aged Care Portal, TIS Online Portal, Qualtrics.- Previous Administrator for multiple SharePoint sites prior to Modern Workplace implementation.Vendor management- Vendor manager of livepro which includes maintaining the vendor relationship, license management, co-ordinating platform upgrades and ensuring the platform is secure.Knowledge management and service design- Subject matter expert of business process and knowledge.- Champion for identifying, creating, and updating knowledge for non-direct care staff using a range of techniques including process design, mapping, and technical writing.- Development of Livepro content and User Interface using CSS and HTML- Project representative for the Contact Centre when onboarding new services. My role is to ensure services are designed according to contractual requirements and the needs of the Contact Centre, to meet service levels and provide effective customer service.- Lead adoption of changes via organisation change management.- Receive feedback and implement changes through agile continuous improvements.People leadership- Staff mentor in knowledge management, which includes correct usage of livepro, best practice knowledge management and content authoring.- Acting Business Support Manager role as required, supporting a team of 8 Business Support Specialists. Responsibilities include team management, resource allocation and rostering.- Escalation point for all Contact Centre process support

Sydney, New South Wales, Australia

Platform administration- Accountable for the configuration, administration and support of a business critical cloud based Knowledge Management System (livepro) that drives the quality of service in the Contact Centre.- Test lead for platforms utilised by the Contact Centre including ComCare, Datix, Client Portal.- Fulfiller of ServiceNow workflows in relation to livepro access management and Contact Centre service requests.- Administrator for external platforms including My Aged Care Portal, TIS Online Portal, Qualtrics.- Previous Administrator for multiple SharePoint sites prior to Modern Workplace implementation.Vendor management- Vendor manager of livepro which includes maintaining the vendor relationship, license management, co-ordinating platform upgrades and ensuring the platform is secure.Knowledge management and service design- Subject matter expert of business process and knowledge.- Champion for identifying, creating, and updating knowledge for non-direct care staff using a range of techniques including process design, mapping, and technical writing.- Development of Livepro content and User Interface using CSS and HTML- Project representative for the Contact Centre when onboarding new services. My role is to ensure services are designed according to contractual requirements and the needs of the Contact Centre, to meet service levels and provide effective customer service.- Lead adoption of changes via organisation change management.- Receive feedback and implement changes through agile continuous improvements.People leadership- Staff mentor in knowledge management, which includes correct usage of livepro, best practice knowledge management and content authoring.- Acting Business Support Manager role as required, supporting a team of 8 Business Support Specialists. Responsibilities include team management, resource allocation and rostering.- Escalation point for all Contact Centre process support

Responsibilities included:- Prepared and distributed ad-hoc, daily, weekly and monthly reports for internal and external stakeholders to assist the organisation to meet service level agreements, compliance and contractual obligations, productivity targets and trend analysis across all areas of the Customer Operations business unit.- Analysed and interpreted trends and provided suggestions and solutions for continuous improvement.- Documented and maintained procedures regarding reporting and other work processes- Stakeholder engagement and management with external funders, suppliers and contractors as well as operational support to other business units- Provided administrative support to assist in efficient operations of the Contact Centre.

Perth, Western Australia, Australia

Responsibilities included:- Providing quality customer service to current and potential clients and their network.- Showing initiative to problem solve difficult calls where necessary.- Liaising with other health professionals to provide a multidisciplinary approach to client's care.- Data entry tasks including recording payments and donations; scheduling client visits and maintaining client records.

Perth, Western Australia, Australia

Responsibilities included:- Authorisation and coding of invoices to ensure accuracy and enable timely payment to both internal and external service providers and maintain petty cash fund - Arrange accommodation, flights and travel for various staff across Western Australia - Order and maintain stock and stationary supplies within budgetary limitations - Maintain databases to ensure reference data and information is current including but not limited to client and service provider details and service availability - Collate relevant information and prepare reports for internal & external stakeholders including daily, weekly, monthly, biannual and annual reports - Provide administrative support including processing and filing of employee documentation, maintaining client feedback databases, scheduling meetings, minute taking- New employee onboarding and employee separations

Perth, Western Australia, Australia

Tupperware demonstrations, parties, sales and replacements.

Perth, Western Australia, Australia

As an online tutor, my responsibilities include: - Responding to student questions and requests for assistance.- Marking assignments, providing feedback and returning to students in a timely manner.- Collating and submitting all student marks by semester end.- Liaising with course coordinator regarding unit delivery.

Perth, Western Australia, Australia

Responsibilities included: - Analysis and reporting- Knowledge management- Auditing client files- Conducting client satisfaction surveys- Conducting new business and retentions calls to existing clients- Preparing documentation for discharged clients- Assisting call centre staff with inbound calls during busy periods

Geraldton, Western Australia, Australia

Master'S Degree, Public Health

Masters in Public Health with a focus on Addiction Studies

Bachelors, Psychology