Stacey Singleton Email & Phone Number

Houston, Texas Area

• Oversee the online curricula development of 10 medical certification programs for clients nationwide.• Supervise 5 Program Coordinators who manage 250+ schools and 1000+ programs.• Work with Program Coordinators to design engaging lessons, align with state mandates, and enhanced instructional strategies.• Collaborate with CEO and key stakeholders on operational decisions and strategic goals.• Lead professional learning activities, ensuring adherence to curriculum standards.• Prepare program proposals, manage projects, and optimize business procedures.• Monitor employee production and oversee customer support processes to ensure customer satisfaction.• Evaluate business procedure efficiency according to organizational objectives.

Houston, Texas

• Work with web designer in designing, reviewing, and revising web content• Consult with clients in documenting content and writing business proposals• Create marketing/training materials, and online forms• Create and revise legal contracts for affiliates and consultants

Phoenix, Arizona

Instructional Designer/Technical Writer• Developed and maintained SOPs and relevant reference materials which met business, employee, and legal compliance.• Conducted annual maintenance review and approval process for approximately 400 SOPs across various lines of business.• Converted IT documents into user friendly employee manuals.• Crafted training interventions and web-based materials for multiple business units.Business Analyst• Led complex projects, coordinated resources, and developed project plans across multiple programs.• Provided process and business support for conversions, implementations, and program changes.• Conducted task analysis, designed documentation strategies, and recommended improvements.• Documented user needs, program functions, and process modifications, improving efficiency.• Provided process and business support for conversions, implementations, mergers, development projects, and complex program changes.• Developed user materials and facilitated training for processes and change events.• Administered project support, testing, implementation, and training.Training and Education Development• Delivered curriculum and provided new hire training materials for telephone bankers.• Developed and maintained Business Banking SOPs.• Facilitated new-hire onboarding and continuing education.• Developed and maintained an education and development tracking database.

Education record

Education record

Education record

Completed Course Requirements for Cosmetology Received Cosmetology License for State of Texas

Graduate