Stacey Smart Email & Phone Number

Hamden, Ct

• Responsible for supporting technical operations for Information Technology of an industrial water treatment equipment manufacturer and distributor. • Provided leadership and direction to stabilize and standardize operational processes.• Responsible for manipulating data for import to ERP database. • Created design and implemented business intelligence solutions and process improvement for company.• Researched, evaluated and advised Senior Leadership on technology purchases.• Analyzed processes and identified inefficiencies; recommended and implemented system enhancements and implemented move to Salesforce CRM• Troubleshooting ERP system problems.• Created transfer of knowledge, documenting company policies and procedures, and serving as the go-to knowledge base on all things technology related within the company.

• Analyzed processes and identified inefficiencies; recommended and implemented system enhancements and/or processing changes to optimize productivity within the University’s strategic goals – decreased processing time for check requests• Responsible for Business Requirements Document (BRD), Functional Specifications Document (FSD), Process Modeling, Nonfunctional Requirements Document and developing Use Cases Specifications. • Worked in conjunction with testers (QA), developers and other team members in developing, validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects. • Managed cross-functional, multilevel projects aimed at streamlining administrative services resulting in more timely and accurate transactions for Accounts Payable, Tax and Procurement.• Developed system documents, training material including Learning Guides, Frequently Asked Questions (FAQs) and business policies to streamline work approach, taught training classes and remedial one on one training. • Built and designed configuration in Salesforce for Case Management, User Provisioning, Objects, Fields and layouts, Security, Knowledge Base, Forecasts and Reports • Engaged with business stakeholders to gather/analyze requirements and map them to solutions that leveraged Salesforce and other systems such as Oracle’s functionality.

• Clarified and analyzed client requirements, business needs and project objectives, via feedback sessions and client training integration meetings, in collaboration with all stakeholders• Conducted work observations for Vendor Compliance, Client Accounts and Accounts Payable, including the development of remediation plans and process improvement.• Managed cross-functional, multilevel projects aimed at streamlining administrative services• Designed, developed and delivered training modules for clients and internal staff Responsible for making sure all stakeholders are focused and completing goals of project• Analyzed data sets for trends and interpreted metrics towards the goal of process improvement

• Administrator for various applications including but not limited to; Active Directory, Pantheon and Outlook email systems, Oracle Financial and Administrative applications, System Technology Access Request Tool (START), Expense Management System (EMS), Hyperion and Accuship.• Lead/Gatekeeper and Subject Matter Expert responsible for troubleshooting, resolving complex problems in Oracle, System Technology Access Request Tool (START) and Yale Authorization Security applications (YAS).• Defined and mapped project scope for several high priority projects including specifications, project timeline and budgeting resources.• Created and documented technical and/or functional procedures for various applications, including ORACLE and START.• Developed work flow models and wrote Standard Operating Procedures using VISIO and ProVision. Performed extensive testing of various applications.• Involved in the planning of ITIL implementation, focusing on business process

• Managed the staffing, coaching and supervision of 5 full time staff and up to 5 interim technical assistants, established work assignments, and instituted cross training.• Initiated procedures to increase productivity and reduce turn-around time for access from 7-10 business days to guaranteed next business day with majority of transactions completed within 4 hours.• Evaluated and developed new processes, systems, interfaces and self-service applications integrating end users functional specifications with programmer’s technical expertise. Identified alternatives when necessary, assessed feasibility and recommended action plans• Defined and mapped project scope for several high priority projects including specifications, project timeline and budgeting resources