Stacey Smith Email & Phone Number

Coldwater, MS, US

Carlsbad, California, United States

• Gather and administer contract/discount information for pricing administration, as well as analyze contract data to ensure it meets our guidelines and includes appropriate pricing
• Collaborate with internal teams (sales, accounting, legal, marketing, etc.) in the preparation and response to customer RFPs and contracts
• Troubleshoot and resolve complex issues regarding pricing, systems, and sales orders.
• Create and analyze reports and metrics for management and sales teams
• Assist in performing SOX analysis for internal and external audit requirements
• Communicate contract pricing and terms to Sales team and surgeon customers/hospitals

Olive Branch, Mississippi, United States

• Gather and administer contract/discount information for pricing administration, as well as analyze contract data to ensure it meets our guidelines and includes appropriate pricing
• Collaborate with internal teams (sales, accounting, legal, marketing, etc.) in the preparation and response to customer RFPs and contracts
• Troubleshoot and resolve complex issues regarding pricing, systems, and sales orders.
• Create and analyze reports and metrics for management and sales teams
• Assist in performing SOX analysis for internal and external audit requirements
• Communicate contract pricing and terms to Sales team and surgeon customers/hospitals

Senatobia, MS

• Canvas LMS Administrator working remote 100% for 3 months; focused on customer service
• New Instructor Orientation Course Deployment to provide instructor online training
• Quality Matters Implementation increasing retention 20% and exceeded milestone plan by 1 year
• Professional Development Training
• New developments and applications for instructional
• eBook Project reducing student courseware costs by 15%

Memphis, Tennessee, United States

• Interim BA, ETA Project: Interfaced with Sales Operations to elicit and document user requirements; developed and executed test scripts, logged defects, and trained the U.S Spine sales force in the field.
• Resolve client technical issues: isolated and determined root cause of technical problem based on client input and remote management technology; determined effective resolution of issues by troubleshooting and.
• Provided remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, internet applications.
• Interacted with internal and/or external escalation resources to resolve complex technical issues
• Recommended current supported software applications and hardware appropriate to best meet client requirements
• Acquired and maintained knowledge on newly purchased and existing supported desktop software, hardware, and systems

Memphis, Tennessee, United States

• Resolve client technical issues: isolated and determined root cause of technical problem based on client input and remote management technology
• Determined effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
• Determined business impact of problem based on Business Unit criteria.
• Provide remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, internet applications.
• Interacted with internal and/or external escalation resources to resolve complex technical issues.
• Recommended current supported software applications and hardware appropriate to best meet client requirements.

Greater Memphis Area

• Key role in systems integration during merger of PepsiAmericas and Pepsi-Cola General Bottlers increasing company sales from $500 million to $4 billion per year
• Managed daily workflow and projects assigned to IT Help Desk.
• Effectively communicated (verbal and/or written) to customers, staff members, vendors, and management to ensure parties are informed at appropriate times.
• Created and maintained technical standard operating procedures for Help Desk
• Provided frequent communication to project managers and leadership on task or issue status.
• Acted as an internal consultant in implementation and maintenance of the company’s software applications.

Memphis, TN

• MS DEPARTMENT OF EDUCATION - Administered Novell 4.X file servers; support of servers, routers and PC’s for 100 schools
• SHELBY COUNTY - Administered and supported Novell 4.X file servers; key role in upgrade of Novell servers from 3.X to 4.11 operating systems; coordinated the implementation of Novell client upgrade.
• MEMPHIS CITY - Upgraded PC applications for Y2K compliance
• MILLINGTON, TN NAVAL BASE - Upgraded PC applications for Y2K compliance

Memphis, TN

• Administered Novell 4.11 file servers; performed daily back up of Novell, NT servers and PC’s
• Provided technical support for 26 locations covering 5 States
• Provided systems management for Digital Alpha VMS core application
• Documented procedures for compliance of Sarbanes Oxley requirements
• Created first Help Desk manual to assist in timely customer support resolutions
• Member of MIS training team

Bsb, Ebusiness, 3.64

Received Bachelor of Science in Business, eBusiness

Aas, Computer Operations, 3.0

Received Associates degree in Computer Operations