Stacey Smith Email & Phone Number

Richmond, Virginia Area

Richmond, Virginia Area

I have been a notary since 1999. I specialize in Mortgage documents.

Richmond, Virginia Area

Source potential candidates using Bullhorn PlatformPerform pre-screening to analyze candidates abilities and qualifications via email and phone call

Richmond, Virginia Area

Responsible for pipeline management of closed bond loans to ensure timely compliance with the Bond Agencies and Investors timelines and compliance with the SLAs set by Manager and the Bank. • Manage shippers assisting with any issues they occur while shipping to the investors, pend specialist (pre and post purchase) and Final Documents• Keep a great relationship with processors, underwriters, closers, and management Liaises with Investors on follow-up of post-closing documentation needed to complete loan delivery and collateral delivery.• Interview, hire, train, mentor, and evaluates teammates. • Monitors teammates for adherence to internal and external client touch points and communication matrix; serves as first escalation point for client service issues. • Primary responsibilities include insuring client satisfaction. Provide superior service to our client base as well as our internal staff. • Other responsibilities include organizing, analyzing, compiling, interpreting and reporting data to improve operating procedures and/or related systems.• Administers policies and procedures to ensure Service Level Agreements (SLA's) are met, as well as compliance with various regulatory, investors, governmental or corporate requirements. Coordinates work flow for assigned teammates, sets workflow deadlines and ensures proper procedures are followed.