Stacey Ward Email and Phone Number

Work with multiple newly acquired global companies to connect systems and processes in a seamless manor for the business and Customers. Includes leading process review with all stakeholders and evaluating for gaps in ways of working. Followed by system testing, and training to the Customer Care Departments of both the new company and existing. ● Design training programs involving 1-30 participants tailored to operational needs of acquired entities.● Manage data migrations involving SAP and Natbase systems within strict timelines on average of 8 months.● Facilitate process gap analysis which resulted in the discovery of several efficiency gains.

Facilitated between several departments to establish clear objectives and timelines to effectively integrate newly acquired companies within North America. ● Orchestrated integration updates via daily, weekly, and monthly drumbeats involving upwards of 20+ members of leadership.● Generated complex schedules of testing and training – ensuring all scenarios were covered to properly evaluate system updates with Customer Care, IT, and additional key stakeholders.

Lead from start to finish key projects for Customer Care teams of both divisions globally. ● Established key efficiency projects for Customers such as Coca Cola and Conagra.● Provided much needed KPIs for all Key Users globally. (over 900) Helped to define and evaluate strengths and weakness with top management.● Managed to create a change management mindset among the two divisions on training, roles, standard operating procedures that had not been aligned for 5+ years.● Continued communication and stakeholder management among all demographics. Adjusting my delivery per the specific cultural expectations.

Provided expertise of the Customer Care role and ways of working to cross regional departments to implement a Global Business Solution Project.● Established a key department in another region to the local Customer Care team. Including 30+ new hires and 100+ evaluations.● Traveled to more than 20 different countries to lead onsite sessions.● Reviewing and interpreting more than 30 ways of working and establishing one standard global procedure.● Created 38 Customer Care standard operating procedures that effective and continue to be used cross regionally and cross functionally between thousands of employees.● Through the new ways of working we realized a significant improvement in productivity and a 20% reduction in mishandled workflows.

Supervised a team with all international shipment facilitation with Customers and Brokers● Lead a team of 6 to dispatch 20K + orders a year for pickup and delivery.● Created an ocean consolidation of freight to save the company $10K yearly. ● Included Hazardous Good Certification, FTL, LTL, Airfreight and Ocean Freight

Responsible for 3 key customer accounts from order entry to delivery, including any inquiries and escalations.

Accountable for an entire manufacturing sites international shipments. Including paperwork, certification, and dispatch.