Stacey Williams Email and Phone Number

Monitoring daily production, training and coaching employees as needed to make sure employeesare staying on track with production of the call center• I monitor daily activities to maximize efficiency, productivity, for the organization as a whole.• I devise strategies and policies to ensure that the organization meets its goals.• I help plan, direct, and coordinate operational activities of the company.• My direct responsibilities include managing the operations process , embracing design and controlperformance improvement.• Handling daily office paperwork and spreadsheets• Dealing with employee concerns and problems• Team player in all situations• Problem solving• Work to improve the work environment daily

Ensure Facility is up to code• Daily cleanliness of Facility• Set daily duties for team• Schedules, inventory of supplies• Handle contracts of vendors for facility• All IT related issues ,servers going down troubleshooting issues• Dealing with employee concerns able defuse situations quickly• professionalism dealing with property mangers and owners

Handling daily office paperwork and spreadsheets• Staffing and good working relationship with employees• Recruiting and hiring manager as well with very good communication skills .• Managing the computer daily numbers.• Staffing Shifts• Dealing with employee concerns and problems• One on one coaching• Maintaining good work environment and motivation• Professionalism• Team player in all situations• Problem solving• Work on improving the work environment daily

Recruit qualified candidates to work in the call center• Phone interviews to assess potential candidates ability to speak over the phone• Face to face interviews to access potential employees reading skills• Experience in filling out W2 and I9 paper for new hires• Experience in one on one and group interviews• Setting up accounts with job sites and employment agencies• Having a good re pore with people and companies

Call center agent• Collecting data from people all over the US• Reading surveys over a computer outbound calls• Reading verbatim skills• Good pronunciation skills

Qualifying agent for a marketing and finance firm.• Helping to qualify new customers that need help advertisingvehicles for sale.