Key responsibilities: Producing monthly management accounts for two companies Processing monthly accruals, prepayments and fixed asset register & depreciation Monthly control and balance sheet account reconciliations Quarterly VAT returns Producing weekly Net Fee Income and Margin reports for seven branches, reconciling at month end Produce weekly cashflow report Processing of monthly payroll across two companies, including Profit Share Preparing year end audit fieldwork and posting all relevant journals Calculate monthly & quarterly commissions for sales staff Key achievements: Promoted to the position of Acting Finance Manager after 2.5 years to cover maternity leave (11 months) Project managed the recent implementation of a new cloud based accounting software across two companies Conducted the most successful and accurate audit that the company has had to date Further responsibilities and experience: Bank reconciliations, both weekly within the accounting software and monthly via the bank Processing weekly payroll across two companies for 250 temporary staff Processing of pensions, both weekly and monthly through Nest Sales Ledger and Accounts Payable Conduct year end payroll and monthly submissions to HMRC Posting of staff expenses & credit cards

Joined the company with little knowledge of the Industry but have quickly proven myself within the team and was recently promoted to Senior Service Coordinator. • Providing excellent customer service at all times whilst dealing with a wide variety of technical queries• Schedule and pre-plan the workload for a team of engineers, whilst prioritising emergency and reactive situations• Providing support and training to new members of the team• Liaising with a wide variety of customers and business from suppliers, clients and residents • Continually develop and improve my understanding of the industry as a whole, current business operations, and the operations of the many companies the business represents

Shortly after joining the team I became one of the most consistent performers in the team, achieving top performers bonus for 3 months.• Maintain and work within company and government guidelines, practices and processes• Raise, query & solve any account queries – both financial and product based• Through the system generate, chase for, upload and validate documents for insurance underwriters

Internally promoted to Head Receptionist within a few short months of joining the front-of-house team.• Responsible for the supervision of day-to-day operations and departmental administration • Ensuring a high level of customer service is maintained at all times, and issues are dealt with professionally and efficiently• Training, monitoring and motivating the team whilst undertaking on-going development of knowledge & skills• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services• Compiling and distributing weekly & monthly departmental forecasts and reports • Building successful customer & colleague relationships

As a subject-specific Student Ambassador I represented my course during on-campus events, communicating with and engaging potential students from a variety of backgrounds; I promoted the university and used communication and exercises to influence the students’ university choice.

I quickly progressed up through the business from waitress to front-of-house with managerial responsibilities within two years. Key Achievements:Working for the business for three years allowed me to gain the trust of my employer, and as a result I was given managerial responsibilities, which included; co-ordinating with suppliers; training and mentoring new staff; re-programming technology during menu changes, and I was in charge of promoting any upcoming events by creating a greater social media presence for the business and distributing emails and flyers.

Consistently one of the top salesmen within the team each month; also participating in the day-to-day running of the store; operating the till and accurately handling payments; visual merchandising; undertaking regular stock checks and thorough cleaning of the store and stock room; receiving deliveries, and liaising with the management and security team of the site.