Enterprise Customer Success Manager
CurrentEnterprise Customer Success ManagerTealeaf by Acoustic (Remote)January 2022 - PresentManage a 40+ client portfolio generating $7M in ARR, spanning SMBs to Fortune 500 companiesIncreased sales by 15-20% through upsell and cross-sell opportunitiesConsistently achieve or exceed a 90% renewal rateMaintain an average CSAT score of 4.5/5 and an NPS of 22.1