Stacey Caddy Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• As a Transition FBM I work closely with the GM Transformation, State Manager, State team, IT, L&D and the Lending Support Services teams to drive the successful implementation of the nationally agreed strategy of One.
• Educate, train and coach franchisees and their staff to understand and effectively implement and utilise the Mortgage Choice approved integrated systems, software platforms and business
• Develop and effectively deliver one to one and group training to build competence in the areas of the software platforms pertaining to the end to end sales/loan process - ensuring franchisees have full understanding of.
• Deliver training as required, ensuring objectives are met, participants’ skill levels are increased and franchisees are satisfied with the training. Present material, facilitate discussion activities
• Monitor training effectiveness
• Contribute to a structured change control process to ensure all stakeholders have access to relevant information

This role primarily revolves around working with leaders across Member Growth and Experience to tailor coaching and training plans which support our frontline consultants and their leaders in achieving service excellence success. Providing consultative tailored coaching and training plans that are designed to uplift a wide range of general banking and.

As the Regional Manager, I am BankVic’s Brand Ambassador within the community I serve and the team I support. I play a key role in building a successful retail banking operation through thought leadership, effective coaching, succession planning and business development. In this role, I am provided the opportunity to bring my strategic leadership, retail.

Plenty, Victoria, Australia

• As a Branch Support Manager, my role was to work closely with the Area Manager supporting and assisting 12 branches and 90 plus staff in the Plenty Area, delivering exceptional customer outcomes. I myself had 10 direct.
• Set up and implemented an Area resourcing module to effectively manage Branch Manager leave, frontline team member leave both planned and unplanned leave
• Relieving for my Area Manager in her absence, taking on all duties, with particular focus on supporting Branch Managers and teams for effective ways in exceeding customer expectations
• Networking and building relationships with leadership team and team members in a short period of time

VIC/TAS

• My key responsibilities are to effectively and proactively influence key stakeholders such as Area Managers, Branch Managers and business partners in line with key business priorities, supporting an improved operating.
• Mentored and coached many frontline staff including Branch Managers and Area Managers to bring the best out of those individuals and positively guided their careers
• Facilitated many workshops and presentations to leadership teams

Chirnside Park, Kilsyth, Mooroolbark

• Lead and manager a team who put the customer at the center of everything we do and strives to exceed expectation at every interaction to deliver an exceptional customer experience. Complete on the job training and.
• Successfully managed various branch teams with diverse backgrounds to achieve outstanding business outcomes by building a high performance culture and increase employee engagement
• Proven ability to quickly build relationships ad gain trust as I took on the responsibility of managing each new branch

Eastern Ranges Area

The Branch Support Manager is responsible for collaborating with the Area Manager to lead a team of Branch Managers and frontline staff in 25 sites across the Eastern Ranges.Key tasks completed are branch security and compliance audits; branch manager coaching; workforce planning; recruitment; sales and service leadership; diary management; event.

Regional VIC/TAS

Strategic planning, leadership and capability coaching to the Retail Bank's Area Managers, Bank Managers and frontline team members across Regional Victoria around core insurance products.

Knox City

Yarra Ranges Area

Diploma, Finance And Mortgage Broking, Satisfactory

Master Of Business Administration - Mba, Business Administration And Management, General, 6.29

Certificate Iv, Training And Assessment, Competent

Graduate Certificate, Business Administration, Successfully Completed

Bsb51915R2-01V01, Diploma Of Leadership & Management, Competent

Certificat Iii In Financial Services Fns30104, Competent