• Launched a hospitality consultancy to support small privately owned properties on project streams.• Working with numerous clients such as Laskill Country House, Bilsdale Riding School, Willow Hill Glamping, Avenue 9 Solutions, A2Z Fire & Security and GPS recruitment.• Delivering various project streams including organising bookings, events, business development and marketing, contributing to organisational growth.• Compiling and handling company requirements (RFI) in cooperation with stakeholders, meeting all KPIs.• Integrating new automated booking systems, training programmes and redesigning the website.• Providing consultancy sessions regarding property design, build, budgets, accommodation and bookings.• Executing other work for clients including administrative support, translating technical documentation, assisting with online marketing, customer data base, customer feedback and recruiting hospitality staff.

• Worked with Anglo American by reporting to the Head of Employee Engagement, resulting in delivering and providing strategies on key internal communications outputs and campaigns.• Managed requirements, designed and established SharePoint Online pages with an audience of 90k staff.• Used Photoshop and Canva to present visually engaging collateral for different mediums.• Submitted regular communications to employees whilst utlising the mail marketing platform Poppulo.• Assessed monthly trends in employee engagement on key campaigns via Poppulo and SharePoint site data.• Consultant for for Fremantle Media, working on various digital transformation projects, resulting in launching digital strategy, solution designs, migrations and application rollouts.

• Directed the review of business systems within the group and individual property, exceeding all targets.• Ensured the correct maintenance and quality of clients’ journeys, achieving high client satisfaction levels.• Established and presented materials, digital campaigns and online workshops, effectively training staff.• Strengthened relationships with stakeholders as a result of consistent communication with them.• Monitored the implementation of SLAs whilst managing supplier relationships and payments.• Attended training assessments including travelling to Necker and Moskito Islands.• Undertook other duties such as tracking properties individually, accessing existing processes, integrating efficient ways to communicate with users and elected as Head of Staff Consultants Committee (SCC) 2019.

• Launched a bar, guest house and safari operation from conception, driving sales and overachieving targets.• Organising events within all 3 sectors in the business from 100 to 5,000 attendees including music festivals.• Secured one of the largest sponsorships for the musical arts in Zambia, boosting organisational growth.• Coordinated sales and reservations for guest houses, safari and events via online platforms and partners.• Produced marketing strategies to drive sales whilst handling all social media, website design and brand.• Coached and mentored 25 staff on a regular basis, closing employees’ skill gaps as a result.• Accomplished other milestones such as keeping up to date with licensing legislation, liaising with the authorities when needed, promoting the brand and supervising the set budget.