Stacey Davis, Mba Email & Phone Number

United States

Charlotte, North Carolina Area

• Responsible for planning, directing and leading the Leave Administration operations of the ADP Comprehensive Services and TotalSource organizations• Provide leadership and direction to a team of 16 – 31 resources to ensure timely and accurate client consultations necessary to foster client satisfaction, match clients’ needs to system capability and functionality, and improve client retention• Responsible for the strategy and procedures that enable and encourage optimal performance of talent and tools within the organization• Interview, select, hire, onboard, coach, mentor and develop talent to include providing career development planning and opportunities• Maintain and monitor compliance with operational, procedural, and legislative standards.

Charlotte, North Carolina Area

• Played an integral role in helping to build the Major Accounts Comprehensive Service Employee Solution Center (ESC) designed to supply clients with tier one level support for their Human Resources (HR), Payroll, & Benefits Administration needs• Served as a Long Stay Ambassador in Manila, Philippines to manage a team of Ambassadors selected to build talent to accomplish the following:▫ Understand the business culture of ADP & the Service Organization▫ Promote Employer of Choice environment & aid in recruitment & retention▫ Create strong working relationships with service management, associates as well as ADP business partners▫ Acquire & transfer service & product knowledge during the “Nesting Period” (i.e. post-training period prior to associates being regularized/formally hired.)▫ Foster & promote career development & increased client satisfaction through Stellar Service• Partnered with Learning & Performance to develop overall ESC training strategy, content for annual enrollment & benefits training • Supplied operations, HR oversight, continuous improvement & support for team of 14 – 20 resources• Established, communicated & managed ESC-wide performance metrics, standards & procedures to improve quality of service, ensure acceptable service levels, & improve employee experience & satisfaction• Engaged, built rapport, & maintained strong partnerships with internal & external customers• Researched & resolved client /service issues/errors & demonstrated proactive, solution-based approach to enhance client satisfaction• Championed internal knowledge base tool & enhancements

Charlotte, North Carolina Area

• Delivered timely & accurate benefit administration services to Toys “R” Us• Proactively managed client account by setting appropriate expectations & service level agreements• Championed process documentation, training/cross-training, full engagement, root cause analysis on all escalations• Interpreted & coordinated client requests while ensuring all legal & compliance issues were addressed• Coached, developed, & trained a team of 9 resources

Charlotte, North Carolina Area

• Administer and assist in claim resolution for all benefit programs• Research and respond to benefit inquiries from employees, Human Resources, management, and vendors • Interface with vendors, Corporate Human Resources, and other internal departments in administering the benefit plans • Ensure compliance with ERISA, state and federal regulations • Manage the processing and reconciliation of premium payments to vendors• Report employee issues and trends• Conduct plan audits to verify integrity of processing and compliance with plan rules

• Health plan management - Drafted and analyzed Requests for Proposal (RFPs)/Requests for Renewal (RFRs) • Project Management Responsibilities to include development of project timeline and project plan and managing defined sub-projects as directed by Lead Consultant• Provided coaching, training, and mentoring to junior associates and administrative assistants • Supported Lead Consultant and sales team with business development activity for clients and new prospects • Kept current on the legislative and regulatory environment, Health and Welfare vendor capabilities, core Health Management knowledge, and industry changes• Compared vendors’ services against industry standards and best practices

• Responsible for the conceptualization, strategic direction, design, development, implementation, communication, monitoring, evaluation, and overall management of a range benefits programs (to include Disability (STD & LTD), Leaves of Absence, Time-Off, Flexible Work Arrangements, Dental and Vision benefits) in accordance with organizational strategic goals and legal requirements• Evaluated/monitored industry and business trends, best practices, and external competitiveness for potential operational impact and made recommendations for enhancing the effectiveness of Work/Life Benefit Programs necessary to attract, retain, and motivate workforce• Monitored new and emerging benefit legislation to ensure compliance with Federal, State, and local benefit laws, regulations, standards, and changes• Managed and led the analysis of benefit programs of banks/associates attained through mergers/acquisitions via Current and Target Environment and Audience Impact Assessments to ensure successful migration, transition, and communication of new benefit programs• Served as a Supplier Manager for all Health and Welfare benefits

• Administered Company long-term disability (LTD), worker’s compensation (WC), non-disability-related Family and Medical Leave Act (FMLA) leaves of absence, and Occupational Safety and Health Administration (OSHA) reporting activities• Produced, distributed, updated, and maintained Summary Plan Descriptions• Coordinated and participated in Annual Open Enrollment for all benefits• Participated in benefit and salary surveys• Conducted presentations to educate new employees on total compensation during New Hire Orientation• Recommended new approaches and procedures for continual improvement and efficiency of the organization• Participated in special projects assigned: New Vendor Acquisition for STD, FMLA, and LTD plan, PeopleSoft – Benefits Administration Control Tables, Sarbanes Oxley 404 – Prepared process narratives and work flows for LTD and Open Enrollment activities, etc.

Recruiting • Creatively sourced, screened, and interviewed applicants for various positions through the organization.• Collaborated with management on staffing issues, competency modeling, candidate selection and succession planning• Trained managers on effective interviewing skillsEmployee Relations • Investigated and provided resolution to employee grievances • Communicated, supported, and effectively coached managers through the Performance Management Training & Development• Developed and conducted New Hire Orientation and New Hire Follow-Ups • Executed special projects such as the research, purchase, implementation, and training coordination for HRIS.• Wrote and edited employee communications and conducted employee focus groups to gather information regarding the general factors that affect morale, motivation, and efficiency Benefits Administration• Researched and Implemented CIGNA HealthCare medical, dental, RX insurance and the 529 College Savings Plan.• Processed Worker’s Compensation claims and STD, Maternity Leave, NJFLA, and FMLA leave requests• Monitored usage and trends for medical, dental, RX, vision, life, accidental death, long-term disability, 401K, & 529 benefits

B.A., English

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General