Jamon Hernandez Email & Phone Number

Bellingham, Ma, Us

• Maintain a high level of professionalism and sense of urgency ensuring client and participant expectations are consistently met; extensive contact with clients and Mercer consultants• Serve as a subject matter expert on the client’s plans and administrative procedures; serve as the key resource for day-to-day issues• Ensure that the team delivers quality service to our clients, and SLA’s are consistently met; direct the team as needed on client specific questions; keep the team updated on client’s plan and benefit regulations by testing their knowledge and through training and development• Manage client/s business process and identify areas for continued improvement; based on project scope and complexity• Anticipate staffing needs and interview candidates for various departmental openings

Promoted from HR Service Center Specialist. As an HR Service Center Supervisor I supervise the Human Resouce Call Center Representatives and assist with complex issues as needed regarding benefit eligibility, policy and procedural questions, etc. Identify trends and opportunities which enable the department to run more efficiently, while staying on top of my own daily tasks. Silent monitor Representative calls to ensure the Customer Service given meets the business expectation. Act as business liason between HR Service Center and Regional Offices/Distribution Centers worldwide assisting with issues involving employee benefits, Oracle Systemic issues, reinstatements, policy and procedural questions, etc. Go-to for any issues pertaining to EIS data integrity reporting, Oracle HRIS, and various System Testing. Process department Payroll.

Assisted in the completion of complex transactions in the Oracle HRIS system such as reinstatements, terminations in error, hire date corrections, etc. Business llaison between HR Service Center and the Regional Offices and Distribution Centers TJX operates nationwide by providing support on issues involving employee benefits, policy and procedure, data integrity and System Testing for Open Enrollments in all populations. Oracle RUP testing. Manage quarterly process which evaluates Associate eligibility to enroll in benefits, as well as notifies them if they fail to meet their required hours. Conduct new hire orientations covering the benefi package offered to new enrollees.

Supported Distribution Centers Worldwide on any issues regarding policy and procedure. Processed qualified life events per ERISA guidelines, after verification of needed documentation was received. Processed next step transactions on terminations in error, to reinstate benefits at TJX vendors ensuring no breaks in coverage. Answered inbound calls from Associates regarding their health benefits, eligibility, paid time off, etc.

Handled inbound calls in fast paced call center. Addressed customer issues involving the Better Business Bureau ensuring adequate resolution. Contact person for System Testing when new call tracking system was rolled out.

Processed Customer returns and exchanges. Handle inbound calls and direct them as needed. Assist Customers in applying for the Best Buy credit card.

Associate Of Science (A.S.), General Studies, Management Focus

High School Diploma, Automotive Engineering Technology/Technician