Stacey Guidry work email
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Passionate, highly-organized leader with successful experience in launching campaigns, products and customer platforms in consumer and business markets. Excels in crafting messaging that effectively integrates across multiple channels and digital platforms; confidently influences product positioning and enhancements with development, UI/UX and legal teams. A strategic and analytical thinker; product/platform evangelist; excellent communicator skilled in understanding complex concepts and articulating them to all levels inside and out of the organization. A self-motivated team player who collaborates with management, designs end-to-end customer experiences while championing the voice of the customer.
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Sr. Product ManagerSecurus Technologies Aug 2015 - Jun 2019Carrollton, Texas, United StatesDigital Platforms• Revamped and managed Securus consumer website supporting over 80K active users• Launched Android and iOS apps• Increased app adoption and revenue generation over website by over 50% in first full yearMessaging• Launched secure email product for county corrections industry, overseeing user pilots, portal experience, features and market introduction resulting in $7.2M new annualized revenueMarketing• Led small team to execute promotions and awareness campaigns to increase usage -
Manager Customer ExperienceVerizon 2011 - 2015Las Colinas, TexasImplemented all FiOS consumer internet, TV and equipment promotions in the U.S. Prioritized and executed multiple, high impact initiatives simultaneously.• Managed diverse teams to launch hundreds of national and regional promotions for new and existing customers. Reached corporate goal of 1 million FiOS Quantum upgrades one month early.• Oversaw promotional messaging stream which included customer facing rewards website, direct mail, email and e-chat to ensure simple, logical communication and implemented continuous improvements.• Led interfunctional teams and provided direction to ensure consistent messaging across digital and print advertising and sales channel positioning.• Interfaced with legal team to develop disclaimers and managed advertising policy and compliance teams in reviewing and editing thousands of online media, landing pages, print, radio/TV, and bill media to ensure offer integrity through rigorous creative reviews. -
Marketing Programs ManagerVerizon 2008 - 2011Las Colinas, TexasIntroduced and owned key customer facing platforms through planning, targeting, setup, execution, reporting and continuous lifecycle optimization.• Created prototype, end to end messaging and sequencing to implement a customer rewards website. Owned lifecycle management, defined requirements for enhancements, identified cross marketing opportunities and performed user acceptance testing for each quarterly release, reducing associated call center volumes by 6% in the first year.• Authored marketing copy, reviewed product content for accuracy and branding for ‘In Home Agent’ CRM application.• Directed online customer acquisition affiliates on offer content, messaging and presentation through written policy and oversight
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Sr. Consultant - Competitive IntelligenceVerizon 2006 - 2008Las Colinas, Texas• Tracked and analyzed cable providers in highly competitive NJ/NY markets on consumer internet and TV promotions, save/win back offers and tactics. Authored monthly executive reports with insights, trends and recommendations to region president and developed response scripting for call centers.
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Sr. Consultant - Enterprise Market Strategy And IntelligenceVerizon 2003 - 2006Las Colinas, Texas• Studied enterprise converged voice and data solutions and key telecom competitors to identify technology and marketing threats, trends and opportunities.• Teamed with Product Management, Market Strategy and Sales organizations to leverage market intelligence to plan new service strategies and improve in-market service positioning.• Led requirements for custom studies with The Gartner Group and The Yankee Group.
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Product Marketing ManagerMciworldcom 2000 - 2003Richardso, Texas• Defined key attributes, positioning and differentiation for Private IP service portfolio resulting in messaging consistency in presentations, online catalog, marketing content and public relations.• Managed product launch, articulated product roadmap and demonstrated capabilities as product evangelist for ‘Smart Bandwidth on Command’ application to sales, support and customers.
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Sr. Manager - Developers LabMci Corporation 1997 - 2000Richardson, Texas• Managed highly skilled staff of 25 engineers, technical writers and project managers in planning and executing customized end-to-end enterprise customer tests over MCIW’s live data networks. • Proactively supported marketing organizations to confirm and increase confidence in emerging data services solutions and decreased time to market on new service offerings.• Managed capital and expense budget of $5M annually and returned over $350M in new annualized revenue during tenure.• Developed unique test partnership with Network Computing magazine, resulting in 12 test articles.• Received MCI Network Systems Engineering annual All-Star Award. One of three women in the engineering department and the only non-engineer nominee. -
Sr. Program Manager - Developers LabMci 1995 - 1997Richardson, Texas• Managed multiple, complex live network tests through collaboration with lab engineers, technical writers, customer IT and vendors such as Cisco and Avaya to prove out network and equipment configurations and close new sales.• Spearheaded live virtual tour from concept to completion, developed script and hosted event broadcasted to national sales customer council session that effectively communicated the lab benefits resulting in an increase of lab utilization and new contracts by 10% within the year.
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Product ManagerGte 1991 - 1995 -
Forecaster/Product ManagerContel 1986 - 1990
Stacey Guidry Skills
Stacey Guidry Education Details
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Communications -
Marketing / Economics
Frequently Asked Questions about Stacey Guidry
What is Stacey Guidry's role at the current company?
Stacey Guidry's current role is Lead Product Manager at Securus Technologies.
What is Stacey Guidry's email address?
Stacey Guidry's email address is sg****@****ies.com
What is Stacey Guidry's direct phone number?
Stacey Guidry's direct phone number is +197227*****
What schools did Stacey Guidry attend?
Stacey Guidry attended The University Of Texas At Austin, The University Of Texas At Arlington.
What skills is Stacey Guidry known for?
Stacey Guidry has skills like Product Management, Product Marketing, Leadership, Cross Functional Team Leadership, Crm, Marketing Strategy, Project Management, Customer Experience, Product Launch, Online Advertising, Collaborative Problem Solving, Messaging Development.
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