Stacey Haynes Email & Phone Number

Greater Denver Area

Senior Project Manager II (Multiple Products)Leads the program for the Impact Suite upgrades within the data analytics area for payer customers in conjunction with project management assignments. Drives operational effectiveness and improve financial performance. Defines, manages, and implements complex multi-product projects in the Impact organization,. Develops the project plan in conjunction with the customer and authors the project charter. Collaborates with senior management, presents reports on overall implementation status, and offers subject matter expertise. ✔ Created and led a program management implementation for a challenging customer, resulting in a significantly raised customer satisfaction score within six months.✔ Developed and coordinated a round table series to support and mentor Optum Project Managers going through the PMI’s PMP program.✔ Improved the change request process by creating job aids for product data changes. Senior Project Manager I – Claims Editing System (CES)Defined, managed, and implemented projects in the CES organization, as subject matter expert in areas of project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques.✔ Streamlined the project process for CES upgrades, improving customer satisfaction scores 50%, and reducing cycle time from 180 to 120 days. ✔ Set up a pricing model for new customers to have on-going support for 90 days post go-live, contributing to higher customer satisfaction scores.Senior Project Manager I – Provider DirectoriesCollaborated with customers in delivery of data, web services, and identified opportunities for improvement. Conducted needs assessment and wrote Statement of Work to include work effort estimates and price quotes.✔ Increased customer satisfaction 50%, and lowered project cycle time from 90 to 45 days by identifying gaps with the project process.

Responsible for the senior leadership of 4 of 16 departments of a large multi-specialty academic physician customer to monitor the customer’s accounts receivable. ✔ Consistently achieved monthly financial performance measures for customer’s accounts receivable. ✔ Ensured accuracy and conducted research on complex reimbursement guidelines and regulations.

Planned and directed the regional Receivables Management Solutions (RMS) service line comprising a $1.2 million dollar budget and a staff of 11 (Nurses, Accounts Processors and Auditors). Accountable for day-to-day operations, staffing, training, sales, finance, auditing, and hospital client relationship management. Consulted with the service line to develop client oriented solutions. Conducted meetings with clients to communicate progress on denial and claims management. Represented change issues to corporate and regional leadership. Facilitated account processing across service lines and locations.✔ Developed strategic initiatives to create standards increasing revenue for 3 consecutive years, rate of return by 10%, productivity by 20%, and reduced processing cycle time from 125 to 65 days.

Evaluated corporate operations, medical records, charge masters and ambulatory payment classifications (APC) to assist facilities in developing more cost effective approaches to quality health care delivery. Managed projects from inception to completion with full responsibility for budget development, work scope definition, staffing and schedules. Communicated project findings and solutions to healthcare executives. Conducted research on coding and compliance issues and provided specialized training to educate hospitals, physicians and ancillary staff on proper coding methods.

M.A., Human Resource Development

Master's Degree in Human Resource Development

B.S., Human Resources Management

Bachelor's in Human Resource Management