Stacey Baker Email & Phone Number

Welland, On, Ca

Welland, Ontario, Canada

Reporting to the Associate Dean, School of Media, providing administrative support to the Associate Dean as required ensuring smooth daily operations while maintaining professionalism in a confidential manner.• Deliver exemplary customer service by effectively engaging with faculty, students, staff, and the general public.• Provide comprehensive administrative support to the Associate Dean, ensuring efficient daily operations.• Oversee the Associate Dean’s calendar, coordinating and scheduling meetings and events as required.• Organize and maintain records and files, including sensitive and confidential information related to staff and students.• Prepare detailed budget reports for review by the Associate Dean.• Compile and assemble materials for various purposes, including curriculum committees, coordinator meetings, open houses, and special events.• Input program loadings for both full-time and part-time faculty into Niagara College systems with precision.• Execute business tasks by processing data using Excel to generate graphs, tables, and perform complex calculations.

Nanticoke, Ontario, Canada

In the role of Administrative Assistant for the Oneida Project at Canadian Battery Energy Storage, I provided crucial administrative support to the Construction Team. Reporting directly to the Site Manager, I was involved in a variety of activities including office administration, accounting, vendor and supplier management, and health & safety initiatives, which required strong organizational skills, attention to detail, and a commitment to health and safety. Key responsibilities included:• Procurement: Acting as a Buyer to prepare Purchase Orders (POs) for goods and services.• Document Control: Assisting the Project Management Office (PMO) with document control to ensure all project documentation is organized and accessible.• Invoice Management: Accepting invoices by matching them against approved POs and contracts, and completing entries in Workday for payment.• Meeting Participation: Actively participating in Health & Safety and Construction meetings to stay informed about project progress and safety issues.• Safety Training Coordination: Acting as a Safety Liaison to schedule appropriate learning/training sessions related to the project.• Schedule Management: Managing meetings and individual schedules as needed to ensure efficient workflow.• Office Administration: Maintaining an efficient functioning of the office, which included stocking supplies and performing other general office administration duties.

Thorold, Ontario, Canada

Serving in a flexible role with full-time commitment, I have had the opportunity to contribute to various departments including Public Works, Community Services, and Finance, and provide high-quality customer service to the public. This diverse experience has provided me with a broad understanding of the organization and its operations. Some job tasks included, but not limited to:• Financial Transactions: Processed daily receipts from various channels including over-the-counter, EFT, and mail. Balanced daily cash receipts and prepared bank deposits while maintaining the cash drawer.• Primary Department Contact: Acted as the primary contact for the department, handling inquiries from the public via various channels including in-person, telephone, email, and customer service counter.• Document Management: Handled physical filing, scanning, and attaching documents digitally in software programs.• Invoicing: Input data for invoicing, distributed invoices, and received payments.• Purchasing: Prepared purchase orders and processed accounts payable for payment.• Database Maintenance: Maintained databases and tracking for departments.• Mail/Courier Processing: Processed incoming and outgoing mail and courier packages, mostly pertaining to tax and water payments.• Mailing Operations Coordination: Assisted in folding, stuffing, and coordinating the mailing of bills.

Nanticoke, Ontario, Canada

Reporting to the Division Manager, Steelmaking, the role of Operations Associate supported the Steelmaking office in its business operations, providing both tactical and administrative reinforcement. Key accountabilities included:• Procurement Management: Prepared purchase requisitions and work orders, accounting for 50% of the company’s CPT. Ensured timely processing of service invoices to align with budget and prevent outstanding accounts.• Invoice and PO Tracking: Managed service POs, collaborated with Procurement to close out obsolete ones, and processed invoices using Microsoft Dynamics 365 and MediusFlow.• Inventory Management: Reviewed weekly inventory updates for consumables and refractories, placing orders based on mill requirements.• Cross-functional Collaboration: Worked with Materials Management, Scales, Procurement, Accounting, and Payroll to resolve issues. Prepared BOLs for vendors/contractors.• HR Support: Posted departmental job postings, coordinated new hire onboarding, and managed monthly time and attendance for approximately 40 salaried employees.• Health and Safety: Tracked and updated monthly Health and Safety information, including taking minutes at meetings.• Customer Service: Provided frontline customer service to vendors, answered inquiries, and directed issues to appropriate Stelco employees.• Office Coordination: Managed general office coordination including mail, email, telephone, computer services, office supplies, on-site office equipment service or repairs, and courier deliveries.• Data Management: Tracked and updated employee qualifications and personnel files. Managed access control requests to various computer systems via contact with IT (ticketing system).

Hamilton, On

Reporting to the Director of Safety & Emergency Services as Safety Administrator, the role involved assisting the department to achieve the corporate goal of zero incidents. With a commitment to safety, key initiatives included:• Purchase Order Management: Utilized Microsoft Dynamics 365 to input requisitions and generate purchase orders for vendors, ensuring timely receipt of invoices upon completion of services.• Time and Attendance Management: Submitted time and attendance for department colleagues on a monthly basis, meticulously updating overtime and absences/vacation for seven individual team members.• Document Management: Administered and coordinated the management of departmental programs and policies through SharePoint, ensuring up-to-date and accessible information.• Meeting Coordination: Actively participated in both Hamilton and Lake Erie Joint Health and Safety Committees, taking comprehensive meeting minutes to record key discussions and decisions.• Material Analysis Coordination: Arranged for material samples to be analyzed for asbestos content, ensuring compliance with safety standards.

Welland, On

As a Member Service representative, the goal was to provide prompt, efficient and courteous transactional sales and service to members. While proactively assisting members to ensure their needs were met and refer to other staff, I was also required to achieve the targets and objectives relating to business development as set forth by the Branch Manager. Key duties included:• Transactional Sales: Provided prompt, accurate, and efficient transactional sales services, including but not limited to drafts, bill payments, bill payment setup, deposits, withdrawals, cheque cashing, Member cards and pinning, cheque ordering, and general statement inquiries.• Member Engagement: Recognized and acted upon opportunities to engage Members in discussions to enhance their services with FirstOntario. Provided advice on other products or consolidation of business held with competitors and referred to appropriate staff as required.• Referral Tracking: Tracked referral activity to ensure effective follow-up and conversion.• Member Experience Standards: Adhered to Member Experience Standards in all interactions with Members and prospective Members.• Member Service: Prioritized Member needs for service and attention over any administrative/operational work.• Inquiry Resolution: Worked with Members to resolve inquiries and/or concerns in a timely and satisfactory manner.• Transaction Processing: Processed transactions for other staff members, as required.• Cash Balancing: Balanced cash daily or as instructed to ensure accuracy of transactions.

Port Colborne, Ontario, Canada

As a Frontline Administrator, the role provided vital administrative support to Frontline Supervisors at the Port Colborne Refinery. Reporting to the Superintendent of Operations Administration through the HR department, business efficiencies were facilitated by ensuring consistent Production and Maintenance (P&M) employee payment in accordance with Vale policies and standards.PeopleSoft Utilization:• Data Entry: Entered daily time entries for all P&M employees, meeting payroll deadlines and assisting colleagues with incentive pay.• Report Generation: Produced and analyzed payroll reports for management, including plant exceptions, overtime, absenteeism, and exceedances.• Interpretation of Collective Bargaining Agreement: Interpreted the CBA to ensure the correct application of Vale standards. This involved assessing employee eligibility for various pay matters, such as statutory holiday pay, sickness and accident benefits, and other types of leaves of absence.• Payroll Troubleshooting: Provided primary payroll troubleshooting support to Frontline Supervisors and their employees. Helped escalate unresolved issues to the Corporate Human Resources Service teams and worked with local HR partners to address complex pay issues.• Confidentiality: Maintained confidentiality and integrity of employee payroll information.• Vacation Canvass Support: Assisted in annual P&M employee vacation canvass preparation and system upload.• System Reporting: Reported system configuration errors, access issues, or functionality concerns to the Human Resources System Specialist.SAP Tasks:• Incident Management: Supported SAP-IM by entering and updating information and triggering approval of incident closures.• Data Entry: Entered tool time worked on equipment and closed work orders.• Expense Claims: Prepared expense claims for P-card transactions.

Smoky Falls, Ontario

The Lower Mattagami River Project was a significant investment into clean, renewable energy and was the largest hydroelectric power generation initiative in nearly 40 years in Northern Ontario. As a Project Site Administrator for the Lower Mattagami River Project, in which Hatch acted as the Owner's representative, the duties required a blend of organizational skills, attention to detail, and the ability to coordinate multiple tasks efficiently. The role was integral to maintaining smooth operations within the project. These responsibilities included:• Document Management: Utilized both the contractor’s Centric Project document management system and the Hatch iPas Document Management (iPas DM) system for electronic file transfers.• Travel Arrangements: Used Concur: Travel Wizard through Vision2000 online to book flights and car rentals for on-site Hatch staff, ensuring compliance with schedules.• Fleet Management: Managed and maintained a fleet of 12 trucks, scheduling required service with the contractor’s maintenance department, in-town dealership, and other service providers as needed.• Site Office and Dorm Maintenance: Arranged maintenance and upkeep of the site office and OPG/Hatch dorm, booked dorm rooms for guests, ordered office supplies through the client, arranged required training sessions, and updated contact information.• Visitor Coordination: Coordinated agendas for visitors and site tours, ensuring accommodations, transportation, security authorization, catering requests, personal protective equipment, and prepared/completed paperwork as required.

Niagara Falls, Ontario

As Office Services Coordinator, the primary responsibilities revolved around managing the following print/mail room duties:• Print Management: Programmed and operated Ricoh’s PRO C700EX, PRO C550EX, and MP 9000 photocopy machines to ensure reports and proposals were copied as per requisition, delivering professionally prepared documents to clients.• Document Review: Reviewed documents prior to printing to catch and correct any errors. Assembled and bound documents manually using a 3-hole drill or a GBC Ibico binding machine.• Mail Management: Posted outgoing mail using a Pitney Bowes electronic postage machine, retrieved incoming mail, and distributed mail (both incoming and interoffice) on a daily basis.• Courier Coordination: Prepared couriers daily online through the service provider’s website, produced electronic waybills for packages, and tracked shipments.• Reception Coverage: Provided reception coverage briefly on a daily basis, and full days when necessary. Maintained a professional demeanor when answering calls or using the office paging system.• Office Communication: Communicated with office staff regarding visitor parking, absences related to vacation, travel, or sick leave. Managed visitor sign-in and sign-out with the appropriate visitor access cards.

Welland, Ontario

In the capacity of an Administrative Assistant, the role provided comprehensive administrative support to the manager and team members, thereby streamlining daily operations. Responsibilities included:• Memo Drafting and File Management: Responsible for drafting memos, preparing files, and coordinating the distribution of mail.• Communication Management: Professionally managed the main phone line, promptly addressing inquiries and providing assistance as needed.• Office Equipment and Software Operation: Regularly utilized various office equipment and computer programs to enhance operational efficiency.• Inventory Management: Placed orders for office supplies as required, ensuring a well-stocked inventory at all times.• Student Transportation Coordination: Ensured students were safely put on the bus in the morning and picked up at lunchtime and the end of the day.• Financial Process Optimization: Proactively created spreadsheets for the manager to prepare financial/budget information, thereby improving efficiency, accuracy, and presentation quality.This role initially began as a co-op placement and transitioned into a contract position due to my demonstrated skills and commitment.

Welland, Ontario

As a Finishing Technician at Henniges Automotive, the role provided automotive original equipment manufacturers (OEMs) with high-quality sealing systems for various vehicle components. These systems, designed for doors, windows, trunks, lift gates, sunroofs, and hoods, were produced using advanced rubber injection moulding machinery. Key responsibilities included:• Machine Setup: Prepared and set up machines for production, including cleaning and other necessary adjustments to ensure the machine is in optimal working condition.• Material Handling: Responsible for inserting the components and raw materials into the machine.• Machine Operation: Control and adjust machine settings to ensure optimal operation.• Routine Maintenance Checks: Regular checks on the machinery as necessary to ensure safe and effective operation.• Troubleshooting and Adjustments: Performed troubleshooting on the machinery and made necessary adjustments to ensure optimal performance and output.• Quality Control: Conducted visual inspections of the produced components and ensured they met required standards, identifying and addressing any issues or defects to maintain the highest standards of product quality.• Safety Compliance: Adherence to health and safety regulations, including using protective gear and following safe operating procedures.• Teamwork: Often worked as part of a team and communicated effectively with co-workers.I was previously employed with this company from November 1999 to December 2002, during which time it operated under the names GenCorp Canada and GDX Automotive.

Niagara Falls, Ontario

As a casino employee, my objective was to create a welcoming and enjoyable atmosphere for all guests. I aimed to greet each guest with a friendly demeanor, ensuring they felt valued and appreciated. I provided excellent customer service, promptly addressing any inquiries or concerns, and assisted guests in navigating the casino floor. My goal was to contribute to a positive gaming experience for all our guests. Key responsibilities as a table games dealer included:• Player Engagement: Welcomed new players to the table and maintained a friendly demeanor to ensure a positive gaming experience.• Game Preparation: Ensured all chips were placed on the table before the commencement of play.• Rule Explanation: Provided clear explanations of the basic rules to players, ensuring a fair and enjoyable gaming experience.• Game Control: Operated the game to ensure players adhered to the rules and maintained the pace and integrity of the game.• Bet Management: Collected chips from losing bets and made swift mental calculations for accurate payouts to winners.Skilled in several different table games including Blackjack, Spanish 21, Caribbean Stud, Let it Ride, and Three- and Four-Card Poker.

Niagara Falls, Ontario

As a Pit Associate at the Fallsview Casino Resort, the role required strong attention to detail, proficiency in data entry, and excellent customer service skills, and supported the Table Games associates to ensure smooth operation of the gaming floor. Responsibilities included:• Player Tracking: Conducting data entry for each player in the pit into a computer system. This tracking allowed for complimentary goods and services to be issued based on patrons’ play.• Chip Management: Submitting requests through a computer system when gaming tables required additional chips or needed to have excess chips removed.• Fund Requests: Requesting funds to be issued on behalf of a patron.

Welland, Ontario, Canada

As a Customer Service Representative, I served as the primary point of contact for customers of a telecommunications company. I was committed to providing a pleasant and professional customer experience through both written and verbal communication. Responsibilities included:• Inbound Call Management: Received inbound calls and offered a friendly and professional customer experience.• Customer Needs Assessment: Responded to customer needs and inquiries, and recommended appropriate solutions.• Product Knowledge: Demonstrated comprehensive knowledge of the company’s products and services.• Call Record Management: Tracked and maintained call records, and followed up as required.• Business Initiative Awareness: Stayed updated on current offerings, promotions, and other business initiatives.• Goal Achievement: Attempted to meet and exceeding activity goals and objectives.Patience, understanding, and tact were crucial in handling customer concerns and requests. This role required strong communication skills, problem-solving abilities, and a customer-centric approach.

Welland, Ontario, Canada

In the role of Import Coordinator, I was responsible for managing and coordinating international shipments, ensuring efficient and cost-effective delivery. This role required strong organizational skills, attention to detail, and effective communication abilities. My responsibilities included:• Shipment Tracking: Maintained a spreadsheet to track shipments from suppliers in Asia to a warehouse in California, and managed any changes that occurred.• Supplier Communication: Occasionally contacted distributors in Asia for updates on shipments and addressed any issues that arose.• Product Classification Research: Conducted research on product classification to reduce costs during the duty-clearing process.• Customs Clearance Coordination: Communicated with the customs clearance agent in California upon finding lower duty rates and followed up when shipments were held up in US Customs.• Warehouse Coordination: Coordinated with the warehouse in California to pick up Full Truck Loads (FTLs) when ready, or a separate contractor trucking company for Less than Truck Loads (LTLs).• Bill of Lading Preparation: Prepared Bills of Lading (BOLs) for shipments from the home office warehouse to local vendors.