Csr I
Current- Client Services Representative 1Communicate with customers to answer questions in a business-to-business relationship.Work to investigate claims and offer operational assistance. Use Salesforce to organize.
- Managing multiple Microsoft Office Suite programs and tools while supporting customers
- Understanding and interpreting basic knowledge of EDI and X12 data
- Receiving recognition from peers for outstanding customer service and team collaboration
- Assist with taking 45+ calls a day in a fast paced/high call volume environment
- Utilizing and mastering Salesforce, documenting research and resolution of client calls and tickets