Stacey Le Email & Phone Number

Client Services Representative 1Communicate with customers to answer questions in a business-to-business relationship.Work to investigate claims and offer operational assistance. Use Salesforce to organize documentation for resolving provider issues and inquiries. Salesforce tasks include: tracking pertinent information, sharing updates with colleagues, and delegating appropriate duties. Key Accomplishments:• Managing multiple Microsoft Office Suite programs and tools while supporting customers • Understanding and interpreting basic knowledge of EDI and X12 data • Receiving recognition from peers for outstanding customer service and team collaboration• Assist with taking 45+ calls a day in a fast paced/high call volume environment• Utilizing and mastering Salesforce, documenting research and resolution of client calls and tickets

United States

Nail Technician Applying best customer service practices in all interactions to deliver excellent customer experiences. Recommend and upsell nail products to fulfill customers’ needs. De-escalate miscommunications between customers and nail technicians; provided appropriate cost-effective solutions. Key Accomplishments:• Promote, sell, and educate customers about salon services and retail products; recommend additional services and products to increase store revenue. • Recruited new clients to the salon by pitching and executing self-developed ideas.

Customer Relationship Advocate Collaborated and partnered with team members to identify, resolve, and address various situations. Educated customers on options to enhance their financial security. Facilitated timely, accurate, and efficient transactions for customers. Gained invaluable education about financial services and their approach to delivering exceptional customer service. Assisted in building relationships with customers and meeting various metrics.Key Accomplishments:• FINRA SIE Licensed• Lead group call reviews for higher NPS • Improved KPIs through weekly team meetings• Top 10% in after call work, average handle time, and clients per hour

Jacksonville, Florida

Graphic Design InternWorked in a fast-paced environment under the direction of full-time graphic designers to learn best practices to execute various projects. Helped build clients’ revenue by pitching innovative marketing campaign ideas. Participated in weekly meetings to comment on teamwork efficiency and to discuss incoming projects.Key Accomplishments:• Created flyers, advertisements, pamphlets, and other marketing materials in compliance with clients’ specifications.

Bachelor'S Degree, Graphic Design/Digital Media

Associate Of Science - As, Web Page, Digital/Multimedia And Information Resources Design

Associate'S Degree, Graphic Design/Digital Media