Stacey Lee Email & Phone Number

Glendale Heights, Illinois, United States

Responsible for production schedules based on customer orders, production capacity, and inventory levels by analyzing demand and working with various departments to establish achievable timelines. Monitor inventory levels to prevent shortages and overages. Collaborate with the procurement department to ensure materials are ordered on time to support the production schedule. Look for ways to optimize production and improve efficiency to reduce waste and minimize downtime by suggesting process improvements to enhance productivity. Identify potential risks, such as supplier delays or spikes in demand, to mitigate these risks and ensure continuity of production. Generate reports to track purchase order status from vendors and provide customer service and management with insights for decision-making. Work with the Distribution Center to correct and adjust for discrepant material received.

Woodridge, Illinois, United States

Responsible for creating production areas for assembly of equipment and new product line to enter the marketplace. The project included the relocation of large fixtures, equipment, data-lines, and personnel. Reported to the Design Manager. Managed the development of protocols for quality control testing of inventory and completed products; ensured that product specifications and compliances were met in an efficient and timely manner. Gained knowledge as a Subject Matter Expert (SME) by acquiring knowledge of industry products, standards, and functionality. Initiated and led validation initiatives of a new product line by tracking performance data and recommending improvements. Established new inventory product codes, pricing, part numbers, and safety stock levels.

Woodridge, Il

Selected to be the liaison between the Parent company in Canada and the US to process orders, invoicing, credits, price adjustments, and return materials authorization for products shipped in error. Managed a large National Account to expedite customers’ response times in getting quotes, lead times, and order placement. Reduced product/dollars lost by spearheading inventory control for field service technicians.

Woodridge, Il

Processed customer invoices for service time and products used during service visits. Assisted the Service Manager by scheduling meetings, running reports, and assisting with presentations. Addressed customer questions and/or concerns regarding invoicing. Answered service calls and assisted with scheduling technicians. Supplied OSHA 300/300A and insurance documents to customers and compliance websites. Ordered parts and followed up on orders needed by technicians.

Warrenville, Illinois

Increased parts sales of assigned Region 2%-4%. Maintained and enhanced dealer and supplier relationships to promote parts sales in a high call volume area covering from five to six states. Managed project that aided in the transition from dealer support to dealer independence and worked towards reducing customer wait time, so dealers could receive immediate assistance without waiting for various personnel to reply. Built relationships as well as educated dealers to ensure the proper policy and procedure adherence. Trained dealers when needed and provided updated information when required.

Warrenville, Illinois

Spearheaded a project that built strong dealer relationships and ensured quality service. Organized efforts to locate out-of-stock products through suppliers, contacted dealers with product information, placed orders, and followed up to verify that the product was received. Provided support and solutions to ensure that dealers met revenue goals. Developed and maintained successful dealer relationships by touring dealer sites, assessing client needs, and increasing self-knowledge of business functions. Acted as a liaison between management and supplier to highlight the qualities of the products and offer product training. Supported five Outside Sales Team members in closing parts sales.

Bachelor'S Degree, Business/Project Management

Master Of Business Administration - Mba