Stacey Richardson Email and Phone Number

• Challenged to gather, analyze, interpret, and use complex data to develop actionable steps that improved processes and optimized results for Company productivity.• Resolved fallout data-where customers fell through or fell out of key workflows minimizing negative customer impact.• Participated in quality and methodical workgroups that continuously identified, clarified how issues occurred and determined how to rectify process that improved quality and efficiency to… Show more • Challenged to gather, analyze, interpret, and use complex data to develop actionable steps that improved processes and optimized results for Company productivity.• Resolved fallout data-where customers fell through or fell out of key workflows minimizing negative customer impact.• Participated in quality and methodical workgroups that continuously identified, clarified how issues occurred and determined how to rectify process that improved quality and efficiency to productivity.• Executed Analytical research that identified opportunities that increased productivity and the training that was initiated that ensured its success. Show less

• Managed inquiries, revisions and maintenance for the Company and the Clients that added missing and fixed data. • Collaborated with various teams and individuals that identified communication gaps in processes and created structured workflows with documentation that limited future errors.• Created Documentation, Visual Presentations that were used to train individuals to identify errors and the processes to follow to add, update and error correct data.

• Created, updated, maintained documentation that resolved and prevented problems.• Educated on database limitations that showed issues that were impacting Provider Records and their customers.• Trained coworkers, reviewed & approved certifications for reports that generated feedback to training needs.• Provided information on issues and alternatives in company procedures that ensured accuracy and efficiency.

• Approved and Coordinated Financial Contracted Costs before implemented into Company system resulting in zero claims fallout.• Updated multiple company systems for entry to the adjudicate contract provisions negotiated that expedited implementation and exceeded Client’s expectation. • Corrected errors in data’s structure that prevented accurate processing of claims, outsourced systems with new codes that kept schedules accurate and up to date. • Created, maintained, and remediated… Show more • Approved and Coordinated Financial Contracted Costs before implemented into Company system resulting in zero claims fallout.• Updated multiple company systems for entry to the adjudicate contract provisions negotiated that expedited implementation and exceeded Client’s expectation. • Corrected errors in data’s structure that prevented accurate processing of claims, outsourced systems with new codes that kept schedules accurate and up to date. • Created, maintained, and remediated networks and delivery systems, that showed system capabilities were enhanced and maximized the accuracy of claims payments.• Negotiated Contract intent and identified operational concerns.• Trained, developed procedures for processes that bettered company production, met goals.• Evaluated, tracked, troubleshooted, researched and resolved all issues identified that promoted the company to run efficiently, effectively, and accurately. Show less

• Tasked to analyze, monitor, rectify billing production for quality assurance. Identified, anticipated potential issues or barriers for process improvements that achieved exceptional level service for Company Membership.• Audited Payment reconciliation and Agreements between Companies and departments that improved productivity.• Resolved Critical and escalated issues that satisfied Clients ask. • Delegated Daily work, identified communication gaps, collaborated on resolutions… Show more • Tasked to analyze, monitor, rectify billing production for quality assurance. Identified, anticipated potential issues or barriers for process improvements that achieved exceptional level service for Company Membership.• Audited Payment reconciliation and Agreements between Companies and departments that improved productivity.• Resolved Critical and escalated issues that satisfied Clients ask. • Delegated Daily work, identified communication gaps, collaborated on resolutions between production and Cash reconciliation teams that was cost effective. Show less

• Monitored and Researched Customer Accounts according to Company and Government Fraud Protection Compliance Standards that prevented violations.• Audited agreements between Companies that resolved critical issues.• Initiated independent research on any open, critical or escalated inquiry, that projected issues we were able to get ahead of and problem solve.