Stacey Woods Email and Phone Number

Positions held: Sr. Product Delivery Manager and Product Delivery Manager Coaches report developers on process improvement by implementing continual improvement on a monthly basis for successful delivery to clients.Decreased report defects by 15% in the first year of implementation of metrics management and tracking.Collaborated with IT leadership to set enterprise wide report branding standards that have been implemented in several product lines. Lead Agile meetings for IT developers and business partners - grooming, sprint planning, sprint check ins, and retrospectives. Lead cross functional retrospectives for the team as well as ad hoc larger team retrospectives for special projects. Ongoing activities include updating the reporting delivery roadmap monthly, yearly company wide brown bag presentation on various topics, conduct and promote process improvement for after action reviews during the year. Oversee the development and ongoing updates for the product delivery managers standard operating procedures that allows for seamless onboarding and tools for existing product delivery managers. As functional manager I oversee and coach a product delivery analyst to help their product teams improve on processes and execute timely delivery.

Positions held: Director of Client Services Process Management, Manager Client Project Management Office, Senior Delivery Services Manager, Delivery Services Manager Manage escalations for implementation projects while ensuring all clients submitted the correct percentages of data on time for government submission deadlines.Project manager for the implementation of the company's new customer relationship management (CRM) solution over 7 months. We brought together over ten different teams across business units to have one integrated Microsoft Dynamics system, a client portal and an integrated case management system.Successfully implemented processes across business units for the client services help desk to ensure consistent client experience and the ability to track client requests. Collaborate with scrum masters, cross functional groups, and product owners to track priorities and recommend process improvement for project implementations and client success.Created and facilitated the training of four new hires to the Delivery Services team.Developed testing and quality checks on client reporting needs for a special project across ten teams for ACA Risk Adjustment where results were presented to leadership and teams for successful end of year client results.Facilitated internal client meetings, set agendas, ensured that stated objectives are met and identified potential issues throughout projects as it pertains to scope and deliverables.

• Assist project managers with ongoing IT projects. • Identified a need for on boarding documentation, developed and implemented an on-boarding process for new contractors or employees. • Developed resource and budget forecasting for ongoing agile projects, assisted in the portfolio development and submission in Advance Auto Parts portfolio management software application.• Assisted project managers in setting up their SharePoint sites per PMO guidelines.• Conducted interviews for a project’s lessons learned. Facilitated lessons learned follow up with results and suggestions on improvements for upcoming projects.

As Director of Donor Development and Events I work on most projects in the office and have a hand in how we continue to grow as an organization.• Manage membership database, fundraising efforts, and membership communication. • Advise executive director on patterns in membership and funding opportunities, • Made sales calls for FRIENDS member magazine to bring in over $2000 in revenue.• Implemented social media policy for marketing and membership communication. • Event coordinator for Golf Classic and secured in-kind donations for events, resulting in $28K for FRIENDS.

Integrated Scheduler for the Chinook Helicopter Program• Maintain integrated program plans and schedules, horizontally and vertically, using PMO best practices for cost account managers to forecast resources and immediate project needs. • Assist peer group on how best to manage budget, resources and schedules for the projects. • Report on earned value management on a weekly/monthly basis on cost/schedule data to facilitate focus and intervention on critical areas of programs.• Create and analyze multiple project schedules for new business acquisitions, proposals, ongoing production and change driven activities.• Provide insight and analysis to program management for schedule-related risk, critical paths, network logic conflicts, opportunity resource contention, task delays and recommendations for possible solutions. • Perform scheduling impact analysis related to change requests and incorporate approved changes to schedules for improvement on client project schedules.• Recognized as team expert in new business unit site change processes for budget and scheduling.

-Independent Contractor as a licensed Realtor in Delaware -GREEN Realtor Designation by National Association of Realtors - 2009

• Optimized integration of department project management by developing and conducting training on cost estimating and scheduling. • Collaborated in the draft and review process for briefings, plans, reports, and technical papers for client approval and project completion.• Coordinated proposal completion, cost estimates for competitive R&D proposals then managed the basis of estimates and schedules for projects ranging in value from $30K to $1.25 Million

• Tracked project deliverables, cost estimates resources, and program risks for all projects assigned. This allowed me to ensure funding was allocated to project work breakdown structures and schedules.• Complete competitive proposals and scope changes up to 1.25 million dollars • Implement strategies for continual integration of team policies and practices with the project manager.• Conduct cost analysis and time motion study for client’s future deployment activities