Stacey Wagner Email & Phone Number

Atlanta, Georgia, US

• Engineered a data-driven approach to measure KPIs for the innovation program, driving a culture of accountability and leading to the successful launch of three new customers.
• Created 3-week release schedule in support of reliable delivery of MVP product releases, resulting in attainment of program milestones and achievement of sprint goals.
• Facilitated communication across diverse virtual teams by hosting regular sprint retrospectives and implementing resulting action items, enhancing collaboration among 20+ stakeholders from two continents.
• Managed 3 technology products through the software development life cycle (SDLC), from planning and analysis to design to implementation, increasing NPS scores over 3-month period by 100% on program designed to reduce.
• Drove an internal initiative that integrated four distinct products into a unified application, enhancing stakeholder collaboration and communications which increased active customer engagement by 500%.
• Led the updating of processes around sprint planning and refinement, team structure, and backlog management as part of agile development.

San Jose, CA, US

• Led the development of strategic architecture workflows and testing methodologies, resulting in reduced onboarding time of six months.
• Engineered comprehensive technical solutions that supported sales prospects' needs under the Build for Scale initiative; coordinated efforts seamlessly across IT and product stakeholders, achieving a 20% increase in.
• Developed a robust forecasting model using historical sales patterns from Salesforce alongside resource metrics; reducing idle time across teams by 10%.

San Francisco, CA, US

• Managed Scrum team of 8 IT engineers utilizing Jira to run weekly sprints.
• Orchestrated technical discussions between engineers and client representatives to align on priorities and remove project bottlenecks.
• Enhanced stakeholder engagement through targeted risk management and efficient communication strategies, resulting in a significant 50% uptick in overall Net Promoter Scores (NPS) within the project lifecycle.
• Optimized project transparency by deploying a new platform where work items were visible at every stage resulting in more effective tracking of ongoing projects and accurate KPI measurement.
• Led pilot program to increase time-to-value by 87% through a 7-day rapid implementation process.
• Diagnosed and addressed key client issues by developing tailored solutions, leading to a substantial $5M upsell of enterprise account as part of customer relationship management efforts.

Seattle, Washington, US

Built and maintained course materials for 3 courses within the School of Management. Taught online, hybrid and virtual courses in MBA program, including: International Business, Project Management, and Business Strategy.

Roseland, New Jersey, US

• Crafted and executed comprehensive project plans, establishing goals and objectives in collaboration with stakeholders; delivered $1M portfolio.
• Identified and defined requirements and integration capabilities for new projects using hybrid Waterfall/Agile methodologies.
• Redesigned the customer journey using Kaizen workflow mapping, improved the customer experience (CX), and increased NPS customer satisfaction scores by 20%.
• Led a cross-functional initiative to redesign software delivery methods, resulting in the establishment of standardized processes across teams and improved collaborative efforts with key vendors.

• Founded consulting firm and ran large-scale technical projects; scoping, planning, and delivering projects based on business requirements analysis. Directly managed team of content developers and trainers.
• Facilitated training program for 500 users during healthcare system upgrade, leading team of 5 trainers.
• Led branding and web redesign project, managing 3 technical resources.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor’S Degree, Business Administration