Stacey Wagner Email & Phone Number

Atlanta, Georgia, Us

• Engineered a data-driven approach to measure KPIs for the innovation program, driving a culture of accountability and leading to the successful launch of three new customers.• Created 3-week release schedule in support of reliable delivery of MVP product releases, resulting in attainment of program milestones and achievement of sprint goals. • Facilitated communication across diverse virtual teams by hosting regular sprint retrospectives and implementing resulting action items, enhancing collaboration among 20+ stakeholders from two continents.• Managed 3 technology products through the software development life cycle (SDLC), from planning and analysis to design to implementation, increasing NPS scores over 3-month period by 100% on program designed to reduce truck rolls for claims servicing.• Drove an internal initiative that integrated four distinct products into a unified application, enhancing stakeholder collaboration and communications which increased active customer engagement by 500%.• Led the updating of processes around sprint planning and refinement, team structure, and backlog management as part of agile development.

San Jose, Ca, Us

• Led the development of strategic architecture workflows and testing methodologies, resulting in reduced onboarding time of six months.• Engineered comprehensive technical solutions that supported sales prospects' needs under the Build for Scale initiative; coordinated efforts seamlessly across IT and product stakeholders, achieving a 20% increase in proposal acceptance rates.• Developed a robust forecasting model using historical sales patterns from Salesforce alongside resource metrics; reducing idle time across teams by 10%.

San Francisco, Ca, Us

• Managed Scrum team of 8 IT engineers utilizing Jira to run weekly sprints.• Orchestrated technical discussions between engineers and client representatives to align on priorities and remove project bottlenecks.• Enhanced stakeholder engagement through targeted risk management and efficient communication strategies, resulting in a significant 50% uptick in overall Net Promoter Scores (NPS) within the project lifecycle. • Optimized project transparency by deploying a new platform where work items were visible at every stage resulting in more effective tracking of ongoing projects and accurate KPI measurement. • Led pilot program to increase time-to-value by 87% through a 7-day rapid implementation process.• Diagnosed and addressed key client issues by developing tailored solutions, leading to a substantial $5M upsell of enterprise account as part of customer relationship management efforts.

Seattle, Washington, Us

Built and maintained course materials for 3 courses within the School of Management. Taught online, hybrid and virtual courses in MBA program, including: International Business, Project Management, and Business Strategy.

Roseland, New Jersey, Us

• Crafted and executed comprehensive project plans, establishing goals and objectives in collaboration with stakeholders; delivered $1M portfolio. • Identified and defined requirements and integration capabilities for new projects using hybrid Waterfall/Agile methodologies.• Redesigned the customer journey using Kaizen workflow mapping, improved the customer experience (CX), and increased NPS customer satisfaction scores by 20%. • Led a cross-functional initiative to redesign software delivery methods, resulting in the establishment of standardized processes across teams and improved collaborative efforts with key vendors.

Founded consulting firm and ran large-scale technical projects; scoping, planning, and delivering projects based on business requirements analysis. Directly managed team of content developers and trainers. • Facilitated training program for 500 users during healthcare system upgrade, leading team of 5 trainers. • Led branding and web redesign project, managing 3 technical resources.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor’S Degree, Business Administration