Salesforce Admin And Developer Analyst
CurrentSupport daily needs for Salesforce administration such as creating new users and training them, updating phone numbers, email addresses, name changes, update account information. Develop new customizations to fill the need for the support technicians by creating new workflow rules, assignment rules, email templates, sharing rules, layouts and custom fields. Also, develop logic for buttons and triggers with apex to meet the needs of the project manager and support processes. Document all changes and update training guides, cross-reference guides and support guides. Create and execute test plans for new customization. Identify software defects within our customization and resolve the issues. Implemented Change Management for dealers, customers and internal users. Implemented a knowledge base for internal and dealer users. Run monthly metrics for cases and send to all dealers and internal users for management use.
