Over 10 years experience as an Lead Customer Service Rep in a customer driven environment. Excellent organizational skills utilized in co-ordinating activities for a busy twelve hour shift office. Wide ranging responsibilities include resource allocation, staff training and supervision, implementation of office procedures and processes, customer liaison and support and preparing financial reports. A sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained.An experienced office manager who successfully managed the daily operations of a demanding office. Efficiently directed office support activities including staff training and supervision, activity and task scheduling, obtaining and allocating resources, management and improvement of internal processes, the implementation of procedures and policies and general office accounting functions. A results-driven person who interacts effectively with a diverse group of people.A well qualified individual with versatile skills including team supervision and development, report and document preparation, accounts and bookkeeping, data management, workflow scheduling and planning, customer service and project co-ordination. Excellent problem-solving skills evident in the design and implementation of improved work processes. An adaptable, self-directed professional who successfully communicates at all levels.