Stacie (Kaufman) Chaney Email & Phone Number

Boise, ID, US

Redwood City, CA, US

Palo Alto, CA, US

• Developed a comprehensive customer success strategy for VMware's securitybusiness unit long-tail/SMB while managing a pooled team to drive digital/scaled CS.
• Incorporated digital onboarding processes, automated touch points, and proactiveaccount management techniques, resulting in a 35% increase in productconsumption and improved renewals rates.
• Implemented a data-driven approach to customer success, utilizing customerhealth metrics and product usage to proactively address customer needs andmitigate churn risks.
• Delivered a cutting-edge, persona-based use case strategy for both strategiccustomers via human-led engagements and self-service, digital customer success segments.

Boston, Massachusetts, US

• Led the development and execution of customer marketing strategies to drive customer adoption, retention, and loyalty. Proficient in implementing customer success technology platforms to automate processes, enhance.
• Successfully executed multichannel, customer lifecycle campaigns at above-industry open rates, resulting in increased product adoption and hundreds of compelling customer case studies.
• Managed a team of customer marketing professionals and drove alignment across a large, dynamic technology organization, ensuring synchronized efforts across departments.

Boston, Massachusetts, US

• Developed digital customer success initiatives across multiple products, driving consumption while overseeing a high-performing Digital CS team in the augmented reality space.

Boston, Massachusetts, US

• Drove the marketing and launch of the monetization strategy for customer success management including product messaging and executing the go-to-market strategy.
• Led the marketing strategy for the cloud services organization, including lead generation, messaging, and sales content.

Boston, Massachusetts, US

- Promoted PTC products, training, and education programs to target markets within academia while partnering with PTC commercial partners.- Collaborated with internal and external stakeholder in all key geographies in order to develop communications plans, project schedules, product launches, budget and deadlines.- Developed yearly and quarterly marketing.

-Responsible for development, execution and maintenance of Gelazzi’s store marketing program. Created and tracked an overall schedule of activities happening with all Gelazzi locations as well as tactical store-related components.-Developed and implemented professional marketing campaigns as well as designed all marketing material using Adobe Creative.

Fort Collins, CO, US

-Communicated with professional vendors and store managers to organize the best promotions for their product. Met or beat deadlines for various promotions while maintaining a professional and positive attitude. Built relationships and interacted with vendors in order to create a friendly yet professional work environment.-Developed the CSU Bookstore’s.