Stacie Kellermann Email & Phone Number

Greater Denver Area

• Senior Account Executive/Territory Manager In addition to continued tasks of Account Executive/Territory Manager below.
• Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing customer service ratings year over year
• Continue to grow portfolio and market share through virtual and in-person marketing campaigns
• Leverage new lead generation through territory visits, with an ROI of 7 new prospects on average
• Acquire new business and maintain existing accounts to exceed sales growth by 10% year over year
• Manage book of accounts valuing $4.3M while consistently exceeding quarterly and annual goals with double-digit territory growth

Baltimore, Maryland Area

• Served as knowledgeable account advisor to clients, managing three client portfolios in the North American Wholesale Division that totaled 30% of yearly revenue
• Analyzed SAP & BW reports to develop action plans for internal and external partners
• Partnered with cross-functional teams to determine current and future production rates
• Managed account dashboards to coordinate product needs, increase brand awareness, and ensure client satisfaction

Washington D.C. Metro Area

• Served as primary liaison between luxury travel brands, international partners, and domestic clients Washington D.C. August 2013–June 2017
• Managed 100+ concurrent travel programs per calendar year while actively developing future product lines up to 24 months in advance
• Developed and allocated travel budgets and staff finances for domestic and international programs upwards of $250K per tour
• Managed the portfolios of several multi-million dollar partners including: National Geographic Expeditions, Smithsonian Journeys, New York Times Journeys, and L.A. Times Expeditions
• Curate copy for internal and external communications, including client-facing digital content
• Generate competitive analysis reports and present findings to department heads and executive level management

Washington D.C. Metro Area

• Managed portfolios for 500+ travelers with over $200K in annual revenue
• Communicated with international ground operators to ensure client satisfaction
• Troubleshoot programmatic and operational issues on a daily basis throughout various stages of the tour life cycle
• Prepared and maintained essential tour communications and documentation