Stacie Kellermann Email & Phone Number

Greater Denver Area

Senior Account Executive/Territory Manager In addition to continued tasks of Account Executive/Territory Manager below.● Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing customer service ratings year over year ● Continue to grow portfolio and market share through virtual and in-person marketing campaigns ● Leverage new lead generation through territory visits, with an ROI of 7 new prospects on average ● Acquire new business and maintain existing accounts to exceed sales growth by 10% year over year● Manage book of accounts valuing $4.3M while consistently exceeding quarterly and annual goals with double-digit territory growth ● Design and present business reviews by analyzing customer account KPI’s and case studies to provide management with trending opportunities and challenges ● Selected to staff international training tours for new accounts to increase brand loyalty ● Mentor new team hires through various stages of the onboarding and Regional Tour Consultant cycles Account Executive/Territory Manager Promoted to Senior Account Executive at earliest opportunity due to continuously exceeding goals and demonstrating strong leadership qualities. ● Managed international travel programs, working with 100+ educators to set up new accounts and grow repeat business ● Surpassed advanced sales goal by 13%, resulting in most successful sales season for region ● Retained 84% of accounts during COVID19 by creating personalized solutions unique to each client ● Presented business review and market results to Vice President of Sales annually ● Applied a consultative sales approach when partnering with educators to establish travel programs ● Continued to drive new business sales through techniques learned as a Regional Tour Consultant Regional Tour Consultant Promoted to Account Executive after 6 months due success in generating new business Prospected and actualized new business growing the regions by 25%.

Baltimore, Maryland Area

●Served as knowledgeable account advisor to clients, managing three client portfolios in the North American Wholesale Division that totaled 30% of yearly revenue ● Analyzed SAP & BW reports to develop action plans for internal and external partners ● Partnered with cross-functional teams to determine current and future production rates ● Managed account dashboards to coordinate product needs, increase brand awareness, and ensure client satisfaction

Washington D.C. Metro Area

● Served as primary liaison between luxury travel brands, international partners, and domestic clients Washington D.C. August 2013–June 2017 ● Managed 100+ concurrent travel programs per calendar year while actively developing future product lines up to 24 months in advance ● Developed and allocated travel budgets and staff finances for domestic and international programs upwards of $250K per tour ●Managed the portfolios of several multi-million dollar partners including: National Geographic Expeditions, Smithsonian Journeys, New York Times Journeys, and L.A. Times Expeditions ● Curate copy for internal and external communications, including client-facing digital content ● Generate competitive analysis reports and present findings to department heads and executive level management ● Responsible for the onboarding and supervision of on-tour personnel ● Created internal database to maintain essential tour and personnel information for global and domestic partners

Washington D.C. Metro Area

● Managed portfolios for 500+ travelers with over $200K in annual revenue ● Communicated with international ground operators to ensure client satisfaction ● Troubleshoot programmatic and operational issues on a daily basis throughout various stages of the tour life cycle ● Prepared and maintained essential tour communications and documentation