Stacie Bartlett Email & Phone Number

Beaverton, Oregon, United States

- Manage enterprise projects focused on driving improved customer experience, process improvement and business growth. - Actively engage internal and external Stakeholders from across Operations, Information Technology, Marketing, Risk, Compliance, Communications and other teams.

Beaverton, OR

- Encourage true partnership with business and client leads to drive resolution of issues, identifying root cause, creating or refining a framework to reduce operational gaps and ensuring proper controls are in place.- Perform key role in annual client audit with focus on processes, controls and adherence to servicing requirements.- Distribute client.

Beaverton, OR

- Reported to the President & Treasurer, serving as the initial client point of contact for critical, time-sensitive issues.- Managed client escalations, providing oversight and reporting at the organizational level, leading client meetings, driving down resolution timelines and providing daily guidance to team members.- Led weekly leadership and monthly.

Beaverton, OR

- Ensured transparency and appropriate resource management by developing a project pipeline & issues management system.- Managed recruiting, hiring, travel, training, systems and building access.- Identified and escalated performance and financial risks, recommended risk responses, and drove resolution as part of a team.- Acted as a Change Manager.

Beaverton, OR

- Client Relationship Manager for assigned corporate clients, managing inquiries, concerns and escalated issues at the contractual and/or asset level.- Main point of contact for servicer reviews and audits for clients, master servicers, mortgage insurance companies, rating agencies, and potential clients.- Worked closely with clients to ensure Delegation.

Beaverton, OR

- Leader of a retention and liquidation production team whose objective was to determine the appropriate resolution for customers in need of assistance. Negotiated resolutions included modification, short sale and deed-in-lieu of foreclosure. - Managed the loss mitigation closing team assigned to work with internal and external partners to retention and.

Portland, Oregon Area

- Managed an assigned portfolio of mortgage loans, working in collaboration with the homeowner & our client to drive the best loss mitigation outcome for both parties. This included modifications, short sales and deeds-in-lieu of foreclosure.- Coordinated with Client Relations team to created and maintain a Delegation of Authority Matrix, to capture all.