Stacie Bartlett Email & Phone Number

Texas, United States

United States

• Led and mentored a team of 14 direct reports, providing guidance, performance evaluations, and professional development opportunities
• Successfully manage a remote team across multiple locations, implementing effective communication and collaboration tools to ensure seamless operations
• Developed and launched new professional service offerings, resulting in a 25% increase in revenue within the first year
• Implemented standardized processes and best practices for remote team management, improving productivity by 30%
• Conduct regular one-on-one meetings and team building activities maintaining high employee engagement and retention rates for distributed workforce
• Identified skill gaps and implemented targeted training programs to enhance team capabilities and service quality

Dallas, Texas, United States

• Provided exceptional omni-channel customer support across phone, chat, and email for two distinct platforms, ensuring seamless customer experiences
• Rapidly mastered a new e-commerce SaaS platform, demonstrating adaptability and technical proficiency in a fast-paced environment
• Consistently met and exceeded all Key Performance Indicators (KPIs) throughout the entire 2023 fiscal year, showcasing reliability and high performance
• Maintained an outstanding Customer Satisfaction (CSAT) score of 90% and above for the entire 2023 fiscal year, reflecting superior service quality
• Efficiently managed multiple communication channels simultaneously, prioritizing customer needs and resolving issues promptly
• Developed in-depth knowledge of both supported platforms, enabling quick and accurate problem resolution and product information delivery

Dallas, Texas, United States

• Led and mentored a high-performing team of 6 members, fostering a culture of continuous improvement and driving exceptional results
• Leveraged cutting-edge technology to develop and implement innovative solutions, resulting in a 20% decrease in turn-around time for store creation
• Cultivated and maintained strong relationships with cross-functional stakeholders, including Product, Account Management, Client Success, Customer Support, Sales, Sales, and Engineering
• Developed and monitored key performance indicators (KPIs) to drive team performance and ensure successful outcomes, consistently meeting or exceeding targets
• Spearheaded cross-functional collaboration to align strategies, streamline processes, and deliver exceptional customer experiences throughout the store creation process
• Conducted regular team meetings and performance evaluations, providing constructive feedback to drive individual and team growth

Dallas, Texas, United States

Dallas, Texas, United States

• Designed 10-20 online stores daily based on client requests, working remotely to meet high-volume demands
• Achieved an impressive 59% early completion rate with an average 2.8-day turnaround, positively impacting Gross Merchandise Value (GMV)
• Generated over $4.5 million in GMV from store builds while maintaining a 92% client satisfaction rate
• Developed 168 customer-requested Landing Pages and verified 472 incoming product requests, ensuring quality and accuracy
• Managed 50% of the team's Zendesk mail, efficiently fielding customer issues, questions, and app suggestions while coordinating with appropriate teams for resolution
• Overhauled 586 art files used for store creation, significantly expediting clients' store launch times

Dallas, Texas, United States

• Consistently outperformed other contractors by designing 50% more high-quality, accurate stores, averaging 40 stores per day
• Maintained a 100% on-time delivery rate for daily due dates while meticulously checking for inaccuracies and swiftly resolving any issues
• Served as a go-to resource for a 60-person team, resolving internal questions, anticipating client needs, and executing effective solutions
• Verified and processed 40% of new product requests into the system per customer specifications, ensuring accuracy and client satisfaction
• Expertly overhauled art files received in various formats (Adobe Photoshop, Paint, and Acorn) for seamless integration into store creation process
• Excelled in a 100% remote work environment, contributing to increased usability and significantly reduced request wait times