Supporting 6 Managers and 45 Volunteer Coordinators in recruiting and coordinating 30,000+ volunteers per year across the United States. My strengths include troubleshooting, problem solving, and analyzing and implementing more efficient ways to accomplish common goals.Work extensively in Salesforce CRM to create new accounts, create reports and lists to monitor event activity, and created Knowledge Articles as training resources for Volunteer Coordinators.Manage and create training materials, processes, and protocols for all new Volunteer Coordinators. This includes ordering background checks, requesting access to pertinent systems, setting up email accounts in Office365, and distributing materials, as needed. Also assist the Regional Manager in training of the new Volunteer Coordinator, particularly in the Salesforce system.Creation and distribution of Event Details for large tours and large scale changes/cancellations for tours or events, utilizing mail merge and reports created from Salesforce.Collaborate, strategize, and implement volunteer appreciation strategies for our volunteer network.Creates Lessons and Courses within Workday Learning for the Extended Enterprise Learners platform. Assists in managing the users within this part of the platform for Volunteer Coordinators.Creation and distribution of quarterly newsletter.

Oversaw daily operations of the Home Office of a franchise system, including training and evaluating front desk staff, inventory management, shipping management, franchise system-wide communication management, proprietary data storage solutions, coordinated building maintenance, and assisted in building tenant management.Managed translation project of Gibson Test of Cognitive Skills to over 20 languages to be used on a digital platform.Managed yearly system standards audits for 40+ franchisees and assisted in follow-up to correct any infractions of franchise agreements.Managed document repository for multiple versions of proprietary workbooks/curriculum and franchise documents.Managed materials, technical set up (computers, sounds system, etc), hotels, and meals for multiple multi-day in-house trainings per year; also taught segments during training for ordering from the online store.Interfaced with labor contractors (snow removal, HVAC, cleaning companies) to obtain bids and secure contracts for maintenance of the building, both inside and out. Point of contact for building tenants regarding maintenance issues and rent collection

Devised practice plans to teach and guide young volleyball players through the fundamentals of volleyball and of being team players. Assisted with developmental teams and was the head coach of a U13 and U14 team. A large focus of my coaching philosophy was to teach not only teach solid fundamentals, but to instill love for their teammates. We started most practices with a team building or journaling session, as a great coaching mentor of mine found huge success and personal growth through for his athletes through these methods.

Was an assistant "C" squad coach, head JV coach, and assistant varsity coach during my time with Coronado high school. Responsible for practice plans, game strategies, and expectation management of high school aged girls.

Developed and implemented training for existing and incoming Support Staff team members, liaised between Sales and Support staff, and contacted unsatisfied clients to hear concerns and devised resolutions.Guided clients through curriculum, including marketing strategies and building websites on drag and drop platforms, in order to build their online businesses.Monitored recorded calls for quality assurance during introduction and training calls with clients.Oversaw payment plans and collections strategies on services.

Programmed timing software in order to produce desired award categories for races such at triathlons, running races, and bike races.Imported data from hardware to software, generated and posted race results, and handled racer questions regarding results.Set up and monitored timing hardware for start lines, transition areas, and finish lines.Assisted racers prior to event in distribution of racing bibs and timing chips.

Responsible for scheduling appointments for staff doctors, greeting patients, obtaining proper paperwork to fulfill HIPAA compliance, managing patient flow, and developing x-rays.Completed paperwork for the Chiropractors on staff and the practice as a whole to become an in-network provider with many insurance companies, such as United Health Care.Implemented a web-based program that integrated scheduling, doctors' notes, inventory, payment processing, and billing.Responsible for submitting claims and required documentation to Medicare and other insurance companies, including auto insurance.