Staci Festerling Email & Phone Number

Huntersville, NC, US

* Worked with Geek Squad to resolve client's technology problems, improve operations and provide exceptional customer service* Resolved issues and escalated problems with knowledgeable support and quality service* Achieved client confidence and protected operations by keeping information confidential* Communicated with clients to review contract, answer.

East Hanover, NJ

* Coach employees on Microsoft products* Meet required Best Buy revenue goals* Craft up strategies to meet and surpass Microsoft goals with the team* Create a welcoming and friendly environment for both employees and customers

Morristown NJ

* Utilized extensive knowledge of social media advertising to create ad budgetand placements.* Developed initial social media plan and presence for startup brand.* Built social media calendar, posts, advertising and promotions across socialmedia platforms and blogs.* Worked on Adobe Photoshop to create daily content for social media sites.* Created monthly.

• Provides personalized service and exceptional expertise for customers.
• Developed, maintained, and communicated strong, up-to-date knowledge of computers and tablets to customers.
• Coached 7+ incoming team members in the computer department.
• Managed scheduling for department team members.

• Organized incoming shipment weekly
• Ensured the sales floor was replenished and pleasing to the guests’ eye.
• Greeted guests and found the right item that fit their needs.
• Recorded inventory levels
• Located merchandise efficiently using various methods; answers questions quickly and accurately.

Honolulu, Hawaii

• Developed into a Training Mentor from 2007 - 2008
• Increased sales by up-selling baked goods and/or smoothie sizes
• Upsold $15,000 Jamba Cards in Winter 2009 and became top seller of the district
• Developed into a Team Lead (Shift Supervisor) in 2010
• Interviewed, hired, and trained 15+ co-workers
• Increased the overall customer service satisfaction score by 15% in one quarter.

Bachelor'S Degree, Accounting

Bachelor'S Degree, Graphic Design

High School Diploma