Staci Mason, Mphil, Cpm Email & Phone Number

Washington, District Of Columbia, United States

Direct the business operations, administration, logistics, applicant services, and/or technical support to help ensure the efficient internal operation of external facing programs, products, and services related to the American Medical College Application Service (AMCAS). Lead operational processes to include value added services, strategic planning and development, customer service, procurement, and supervision of 35+ staff. Collaborate with technology/infrastructure staff to identify data relationships and functional requirements; analyze and resolve issues related to information flow and content. Develop and monitor departmental budgets and planning documents. Hire, train, and mentor support staff. Ensure program, function, and teams are meeting goals and implementing best practices.

Facilitate business and management analysis, surfacing multiple opportunities for process improvements in the private, nonprofit and government space. Develop proposals and change management plans. Lead a team of analysts on various continuous improvement projects from conception to implementation by gathering business requirements, creating workflow process maps, conducting focus groups, presenting gap analyses, offering recommendations and delivering the intended product, on schedule, on budget. Successfully manage Kanban boards and serve as scrum master and/or product owner.

Washington, District Of Columbia, United States

Planned, led, and coordinated the enterprise continuous improvement, process excellence, and document management strategies. Executive oversight and direction of a business analysis team, liaising with information technology, business units, and consultant resources. Conducted operational assessments, surfacing over 100 opportunities for business process improvement in the first year. Stimulated 20% increase in service efficiency by championing automation, account management processes, and standard operating procedures.

Department Of Consumer & Regulatory Affairs

Led and directed all Operations, Strategic Planning, Business Development and Change Management programs with 25+ employees across three separate teams and 20+ occupational and professional licensing programs; Led, coached, empowered and monitored productivity and performance of staff on application, education and examination teams; Refined organizational structure to streamline functions, achieving 90% fill-in rate for all staff roles; Developed operating budgets and spending plans for five special purpose revenue funds ($100K to $5M); Stimulated 45% increase in operational efficiency by championing the implementation of an enterprise management system, including continuing education and conduct and disciplinary case management features; Interfaced and collaborated with local, national and international regulators and stakeholders as a member of the Board of Directors for the Council on Licensure, Enforcement & Regulation (CLEAR).

Department Of Health

Evaluated operations, tracked licensure/certification, and ensured full legal, regulatory, and policy compliance of community residential facilities and home health care agencies. Created performance metrics, monitored results and recommended solutions to improve services for the community; Streamlined application processes and updated instructions; Led, coached, and monitored productivity of five (5) clinical staff performing facility inspections; Coordinated the redesign of the DC Home Health Aide licensing in response to federal enforcement actions; Collaborated with community partners to protect individuals’ rights to live with independence, respect and choice and to mitigate health/safety/welfare issues.

Department Of Consumer & Regulatory Affairs

Managed all aspects of the Basic Business Licensing office. Hand-selected to perform concurrent role to revamp application processing and customer service operations; Advised senior leadership on various policy initiatives and program improvements; Leveraged and sustained relationships with diverse stakeholder groups; Developed and managed $8M operating budget; Managed the upgrade and automation of back-office processes and procedures to improve business, administrative and technical capabilities; Successfully updated the Basic Business Licensing (BBL) Online Submission Application System (OSUB), enhancing the customer experience and slashing processing time from 28 days to three days; Decreased expenditures 15% by implementing inventory controls and standardizing supply ordering procedures.

Department Of Consumer & Regulatory Affairs

Monitored activity, prepared reports, and proposed recommendations on programs, budgets, contracts, and procurements; Aided in developing and managing annual operating budgets ($90K to $5M) for the division and 20 non-health regulatory boards; Ensured seamless execution of board meetings, committee meetings and educational programs; Led, coached, and monitored productivity of 15+ staff on application, education and examination teams; Drove nearly 50% growth in revenue by initiating 2 key partnerships to onboard 10+ new licensing and exam types; Collaborated with the boards/commissions and varysubject matter experts to update licensing regulations, develop new examination questions, and shift licensing examinations to a computer-based testing (CBT) platform. Held positions on various committees of national regulatory licensing associations as a representative of the District of Columbia.

Department Of Consumer & Regulatory Affairs

Served as the Project Manager for the Occupational and Professional Licensing Administration: Reviewed and analyzed planning and operations activities of major program areas administered by the division and or boards and commissions to assure sufficient staff preparation; Performed quality assurance, validation of data, and analysis for 100K+ pre-licensing exam and education records; Led efforts to design, build and test a web-based, multi-board license application system, optimizing the user experience for 45K+ active licensees; Developed and coordinated the production, printing and distribution of the inaugural Annual Report; Initiated and maintained information flow for the division’s websites; Held positions on various committees of national regulatory licensing associations as a representative of the District of Columbia.

Department Of Consumer & Regulatory Affairs

Provided support to professional licensing boards through leadership in research, planning, development, delivery management, and evaluation of education programs; Produced myriad educational programs and delivered licensee training in a non-traditional adult learning environment; Developed, authored, solicited, and edited articles for three separate board-specific newsletters as Editor-in-Chief; Grew professional licensing education programs from one licensing board to four licensing boards in a single year; Spearheaded development of an electronic continuing education credit banking system, cataloguing 100K+ records; Held positions on various committees of national regulatory licensing associations as a representative of the District of Columbia.

Washington D.C.

Appropriately diagnosed and treated a variety of diseases and injuries in a family practice setting under the supervision of a licensed physician. Maintained accurate records of patient care, condition, progress and concerns in patient charts. Educated patients and families about healthcare, medications, diet, hygiene and effective disease prevention methods. Provided pre- and post-operative care. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Monitored expiration of medical supplies and medications. Managed team of medical assistants and front office staff. Served as a preceptor for students and residents.