Staci Kirk

Staci Kirk Email and Phone Number

VP Project Manager for Wealth Management Client and Employee Experience at JPMorgan Chase & Co. @ JPMorgan Chase & Co.
new york, new york, united states
Staci Kirk's Location
Columbus, Ohio, United States, United States
Staci Kirk's Contact Details

Staci Kirk work email

Staci Kirk personal email

n/a
About Staci Kirk

I have 13+years working in the financial services industry with current role in Wealth Management Client Experience (JPMorgan Chase). Focused on advocating for the best client and employee experience, using insights to help problem solve and shape multiple business strategies resulting in increased loyalty and satisfaction. Taking complex data and translating it into an easy to understand story. Several years in project management, executing solutions with quality and speed.

Staci Kirk's Current Company Details
JPMorgan Chase & Co.

Jpmorgan Chase & Co.

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VP Project Manager for Wealth Management Client and Employee Experience at JPMorgan Chase & Co.
new york, new york, united states
Website:
jpmorganchase.com
Employees:
286575
Staci Kirk Work Experience Details
  • Jpmorgan Chase & Co.
    Senior Project Manager - Client Experience
    Jpmorgan Chase & Co. Feb 2018 - Present
    Drive the identification of client experience gaps, using voice of client data and contextualize to inform decisions that impact the wealth management experience. Partnering with program leaders to execute strategies that will innovate the wealth management business, on behalf of the client.
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  • Jpmorgan Chase & Co.
    Project Manager - Control Management
    Jpmorgan Chase & Co. Sep 2016 - Feb 2018
    Managed small to medium sized projects for wealth management, with goal to simplify operations within the branch while maintaining focus on controls. Supporting cross functional teams accountable for the end-to-end evaluation of branch processes, ensuring control effectiveness through issue identification and resolution.
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  • Jpmorgan Chase & Co.
    Business Analyst - Wealth Management
    Jpmorgan Chase & Co. Apr 2015 - Sep 2016
    Managed multiple projects simultaneously through project lifecycle for Annuity Operations related to regulatory changes, risk and control improvements, and process/technology enhancements. This included all aspects of project management: scope, requirements, testing and implementation.
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  • Jpmorgan Chase & Co.
    Operations Manager
    Jpmorgan Chase & Co. Jan 2011 - Apr 2015
    Responsible for overseeing Annuity Operations team and providing support to Financial Advisors and third party Insurance Carriers by verification of paperwork completeness and validating that all applicable documents are submitted and comply with FINRA and SEC regulations. Maintaining service level agreements and driving improved efficiencies within the team.
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  • Jpmorgan Chase & Co.
    Client Service Professional - Credit Card
    Jpmorgan Chase & Co. Apr 2007 - Jan 2011
    Resolved escalated issues and answered client inquiries, ensuring appropriate client solutions. Assisted in the design and delivery of a new hire program that prepared new employees to provide exceptional customer service while mitigating losses for credit card services.
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Staci Kirk Education Details

Frequently Asked Questions about Staci Kirk

What company does Staci Kirk work for?

Staci Kirk works for Jpmorgan Chase & Co.

What is Staci Kirk's role at the current company?

Staci Kirk's current role is VP Project Manager for Wealth Management Client and Employee Experience at JPMorgan Chase & Co..

What is Staci Kirk's email address?

Staci Kirk's email address is st****@****ase.com

What schools did Staci Kirk attend?

Staci Kirk attended Otterbein University.

Who are Staci Kirk's colleagues?

Staci Kirk's colleagues are Vinny Flynn, Jian He, Divine Tan, Pavithra N, Victoria Oamen, Arushi Gupta, Allie Fitzmaurice.

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