Responsible for the daily operations of the Admissions and Rewards Center area to include the supervision of Marketing Operations Leads and Representatives.DIRECTLY SUPERVISES: Guest Service Lead, Guest Service Representative, DR GS Rep/LeadKEY JOB FUNCTIONS:Assists in setting up and implementing all promotions, as they relate to the area of the Rewards Center.Assists in setting up, implementing and supervising all programs and procedures and block management of the ticketing system. Assists in achieving Rewards Center membership goals.Assists with the coordination of all Passenger reservations and boarding pass issuanceImplements procedures to ensure the highest standards of courteous, prompt and efficient customer service.Assists with the reporting and reconciliation of coupons and incentives, coordinates all customer inquiries and complaints.Administers required record keeping procedures, maintains responsibility for accurate forecasting of passenger volumes SUPERVISORY RESPONSIBILITIES:Directly supervises up to 25 employees in the Guest Services Department. Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!Responsibilities:Direct, manage and administer the coordination and service delivery components of programs that service individuals/consumers in a group home settingSupervise the delivery of service and ensure individuals and consumers are receiving the highest quality care.Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual/consumer health needs, behavior management techniques, and emergency proceduresServe as a liaison between the community and agencies in the service delivery system, family/guardians and the agencyEnsure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements and company policy at all timesCoordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agenciesServe as on-call support for group homesEnsure payroll and billing is completed accurately and timelyOversee the Accounts Payable for group homesMonitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person’s Individual Program PlanCoordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in futureServe as member of agency management teamHire, train, evaluate, and monitorany other assigned personnel complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positionsConduct and/or monitor training for all staff in least restrictive techniques,behavior management, active treatment, client rights, prevention of abuse/neglect, documentation

New store opening , planning floor plans and setting up store for grand opening in the area. New planograms, new store plan, building shelves and gondolas , merchandising, truck deliverly, vendor set up. Grand opening .Recruiting, hiring, training, and development, payroll and staff scheduling in the workplace. Managing daily store business operations, managing profit and loss. Managing safety, security, loss pervention which includes shrink, banking and working with vendor to keep store in business.

Health And Beaty Aides SectionRetail Customer Service Rep. When stated, with thin 6 months become HBA Manager. Redesigned HBA Floor plan, archive planned sales goals. Stock HBA area, Order items needed for HBA area, consumer Assit. Supervisor of HBA area.

Oversee med room, train other med techs, superior of CNA on the floor,med tech working in the med room. Pass meresidents. Oversee dr Appts and dr. Orders. FL-2 forms, and assessment on residents. Staffing and scheduling of CNA and med techs.Skills: CNA, MED PASS,

Stated as a CNA, after completing my med tech certification became supervisor of the med room, after the 6 months.Oversee med room, train other med techs, superior of CNA on the floor, and other med tech working in the med room. Pass meds to residents. Oversee dr Appts and dr. Orders. FL-2 forms, and assessment on residents. Staffing and scheduling of CNA and med techs.

Oversee med room, train other med techs, superior of CNA on the floor, and other med tech working in the med room. Pass meds to residents. Oversee dr Appts and dr. Orders. FL-2 forms, and assessment on residents. Staffing and scheduling of CNA and med techs.Skills: CNA, MED PASS

Implement written goals from treatment plan with consumer, services including but not limited to Personal Care, Respite, Home Supports, Home and Community Supported employment, Crises Services, and Long- term Vocational Support Instruct and reinforce target goals and outcomes according to consumer Complete written documentation of services(s) Accurately note consumer responses and results to staff interventions and assessment through proper documentation Maintain appropriate professional conduct at all times Assist in the development of consumer treatment and goals Provide care in accordance with written instructions from professional staff