Stacy D.

Stacy D. Email and Phone Number

Knowledge Manager @ Mastercard
purchase, new york, united states
Stacy D.'s Location
St Charles, Missouri, United States, United States
Stacy D.'s Contact Details

Stacy D. personal email

Stacy D. phone numbers

About Stacy D.

Results-driven leader offering extensive experience in knowledge management, training & development, and project management in digital, retail, health, financial services, telecommunications, and travel industries. Outstanding talents in implementing strategic goals, building customer and vendor relationships, process improvement and team building. Specialties: • Certified Knowledge Manager (CKM)• Knowledge Management• Content Strategy and Best Practices• Change Management / Change Leadership• Collaboration and Learning Development• Process Development and Improvement

Stacy D.'s Current Company Details
Mastercard

Mastercard

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Knowledge Manager
purchase, new york, united states
Website:
mastercard.com
Employees:
29583
Stacy D. Work Experience Details
  • Mastercard
    Knowledge Manager
    Mastercard Nov 2023 - Present
    O'Fallon, Missouri, United States
    Lead the Knowledge Management program for Mastercard’s Global Customer Care (GCC) organization collaborating with business partners to understand knowledge/content requirements, define and implement the knowledge management strategy for all content channels and develop and maintain a governance strategy to ensure consistency of the content that is provided through multiple platforms to both internal and external audiences.
  • Deloitte
    Workforce Transformation Knowledge Manager
    Deloitte Feb 2022 - May 2023
    Greater St. Louis
    Define and deliver KM strategy, governance, processes, content, culture, and technology solutions that enable the success of transformation goals for industry leading clients.
  • Accenture
    Knowledge Advisor - Strategy & Growth At Accenture
    Accenture Jan 2019 - Sep 2020
    St Louis, Missouri, United States
    Drive the overall Knowledge Experience for Accenture practitioners by marrying business priorities with practitioner needs in Retail, Health & Public Service and CFO & Enterprise Value • Architect the knowledge management strategy focused on knowledge availability, findability, and utilization. • Manage a team of Knowledge Curators to implement the strategy, harvest and maintain content.• Partner with offering development and business unit leads to encourage content curation overcome sharing shyness.
  • Accenture
    Digital Marketing Senior Manager – Accenture Interactive / Collaboration And Knowledge Management
    Accenture Sep 2014 - Jan 2019
    St Louis, Missouri, United States
    Promotion from Manager. Design, develop and deploy solutions and applications that help Accenture clients optimize value from their customer relationships and marketing and service strategies.• Design and develop leading-edge Knowledge Management solutions, end-to-end training materials, and best practices.• Develop content templates, taxonomy, processes and training for new tools.• Led $2M deployment effort for a large system implementation rolling out to over 40,000+ customer care users.
  • Accenture
    Manager - Crm Technology And Systems Integration
    Accenture Mar 2010 - Sep 2014
    Design, develop and deploy solutions and applications that help Accenture clients optimize value from their customer relationships and marketing and service strategies. - Design, implement, and test leading-edge Knowledge Management integrations - Create robust large-scale production applications - Create prototypes quickly and re-architect them for production readiness
  • Inovis Usa, Inc.
    Knowledge Manager
    Inovis Usa, Inc. Jun 2008 - Sep 2009
    Atlanta, Georgia, United States
    Responsible for the design and development of a new knowledge base and training for the Support Services division.• Designed, developed, implemented and maintained knowledge base built on the SharePoint platform. Accomplished without any capital expenditure for a commercial system or outside consulting resources, resulting in huge cost savings to the company and providing quick delivery of a solution to the existing knowledgebase problem.• Maintained SharePoint knowledge base, analyzed data and produced weekly reports for upper management.• Revamped new hire training processes using ADDIE model to shift focus from memorization to skill demonstration.• Documented processes and procedures developing SOPs, user guides, and knowledge base content & style guide
  • H&R Block
    Knowledge Manager
    H&R Block Sep 2004 - Apr 2008
    Kansas City, Missouri, United States
    Responsible for the ongoing development and management of the 8 member Knowledge and Training team. • Directed company-wide KM effort providing over 5000 articles available to both internal and external customers. • Managed new hire and recurrent training programs for 300+ seat seasonal call center.• Single point of contact for all asset purchases, system upgrades, and software licensing. • Identified need for alternate communication channel for our customers. Worked with cross functional teams to develop and deliver a chat and email tool in a tight three-month window.• Managed the company’s CRM tool (Amdoc’s Clarify) ensuring usability and worked with IT to integrate with the KNOVA knowledge base.

Stacy D. Skills

Marketing Management Team Building Booking Systems Consulting Channel Needs Analysis Audio Conferencing Training And Development Sales Community Content Administration Cape Sales Operations Fiscal Policy System Upgrades Window Davidson Gds Business Administration Content Strategy Contact Centers Ama Sales And Marketing Cross Functional Team Leadership Business Requirements Major Clients Travel Kansas City Content Development Management Design Virtual Office Airlines Large Scale Deployments Chat Crm Sop Integration Contact Management Leadership Sales Force Development Supervisor Sharepoint Human Resources Reservations Seasonal Private Label Supplier Evaluation Daily Operations Seminars Networking Customer Satisfaction System Manuals Business Services Smsc Education Telecommunications Atlanta Voice Offering Reports Reservation Strategy World Travel Management Consulting Walker New Hire Training Training Policy Employee Training Point Of Contact Customer Service Enterprise Software Printers Demonstration Solution Intranet Conferences Asset Purchases Streamlining Project Management American Articles Shares Capital Call Centers Commercial Real Estate Empower Billing Systems Process Simulation Software Licensing Solutions Marketing Results Driven Leader R Accreditation Cross Functional Team Rfp Content Management Star High Tech Training Documentation Communication Web Development Customer Relationship Management Cingular Cost Savings Csrs Usability Workshops Instructor Led Training Interactive Advertising Addie Change Management Memorization Sales Trainings Business Intelligence Technical Support Training Delivery Project Business Process Improvement Facilities Management Training Programs Seat Vendor Relationship Management Training Facilitation Laptops Performance Improvement Responsibility Internal Audit Customer Experience Usa E Commerce E Business International Certified Knowledge Training Program Development Curriculum Design Start Ups Tax Alternate Process Improvement Visio Certified Knowledge Manager Financial Services Transact Worldspan Knowledge Base Program Management Proposal Writing Focus Groups Business Process Community Management Product Demonstration Budgets International Management Staff Development Knowledge Management Trading Cost Benefit Wireless Summit Delivery Evaluation Performance Management

Stacy D. Education Details

Frequently Asked Questions about Stacy D.

What company does Stacy D. work for?

Stacy D. works for Mastercard

What is Stacy D.'s role at the current company?

Stacy D.'s current role is Knowledge Manager.

What is Stacy D.'s email address?

Stacy D.'s email address is st****@****ail.com

What is Stacy D.'s direct phone number?

Stacy D.'s direct phone number is (210) 999*****

What schools did Stacy D. attend?

Stacy D. attended Southeast Missouri State University.

What skills is Stacy D. known for?

Stacy D. has skills like Marketing Management, Team Building, Booking Systems, Consulting, Channel, Needs Analysis, Audio Conferencing, Training And Development, Sales, Community, Content Administration, Cape.

Who are Stacy D.'s colleagues?

Stacy D.'s colleagues are Özgür Kaynak, Shivaji Shete Shete, Rachel Zalta, Supriya Jain, Patricia Ljungquist, Achim Wagner, Gabriel Gama.

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