Stacy D. personal email
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Results-driven leader offering extensive experience in knowledge management, training & development, and project management in digital, retail, health, financial services, telecommunications, and travel industries. Outstanding talents in implementing strategic goals, building customer and vendor relationships, process improvement and team building. Specialties: • Certified Knowledge Manager (CKM)• Knowledge Management• Content Strategy and Best Practices• Change Management / Change Leadership• Collaboration and Learning Development• Process Development and Improvement
Mastercard
View- Website:
- mastercard.com
- Employees:
- 29583
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Knowledge ManagerMastercard Nov 2023 - PresentO'Fallon, Missouri, United StatesLead the Knowledge Management program for Mastercard’s Global Customer Care (GCC) organization collaborating with business partners to understand knowledge/content requirements, define and implement the knowledge management strategy for all content channels and develop and maintain a governance strategy to ensure consistency of the content that is provided through multiple platforms to both internal and external audiences. -
Workforce Transformation Knowledge ManagerDeloitte Feb 2022 - May 2023Greater St. LouisDefine and deliver KM strategy, governance, processes, content, culture, and technology solutions that enable the success of transformation goals for industry leading clients. -
Knowledge Advisor - Strategy & Growth At AccentureAccenture Jan 2019 - Sep 2020St Louis, Missouri, United StatesDrive the overall Knowledge Experience for Accenture practitioners by marrying business priorities with practitioner needs in Retail, Health & Public Service and CFO & Enterprise Value • Architect the knowledge management strategy focused on knowledge availability, findability, and utilization. • Manage a team of Knowledge Curators to implement the strategy, harvest and maintain content.• Partner with offering development and business unit leads to encourage content curation overcome sharing shyness. -
Digital Marketing Senior Manager – Accenture Interactive / Collaboration And Knowledge ManagementAccenture Sep 2014 - Jan 2019St Louis, Missouri, United StatesPromotion from Manager. Design, develop and deploy solutions and applications that help Accenture clients optimize value from their customer relationships and marketing and service strategies.• Design and develop leading-edge Knowledge Management solutions, end-to-end training materials, and best practices.• Develop content templates, taxonomy, processes and training for new tools.• Led $2M deployment effort for a large system implementation rolling out to over 40,000+ customer care users. -
Manager - Crm Technology And Systems IntegrationAccenture Mar 2010 - Sep 2014Design, develop and deploy solutions and applications that help Accenture clients optimize value from their customer relationships and marketing and service strategies. - Design, implement, and test leading-edge Knowledge Management integrations - Create robust large-scale production applications - Create prototypes quickly and re-architect them for production readiness -
Knowledge ManagerInovis Usa, Inc. Jun 2008 - Sep 2009Atlanta, Georgia, United StatesResponsible for the design and development of a new knowledge base and training for the Support Services division.• Designed, developed, implemented and maintained knowledge base built on the SharePoint platform. Accomplished without any capital expenditure for a commercial system or outside consulting resources, resulting in huge cost savings to the company and providing quick delivery of a solution to the existing knowledgebase problem.• Maintained SharePoint knowledge base, analyzed data and produced weekly reports for upper management.• Revamped new hire training processes using ADDIE model to shift focus from memorization to skill demonstration.• Documented processes and procedures developing SOPs, user guides, and knowledge base content & style guide -
Knowledge ManagerH&R Block Sep 2004 - Apr 2008Kansas City, Missouri, United StatesResponsible for the ongoing development and management of the 8 member Knowledge and Training team. • Directed company-wide KM effort providing over 5000 articles available to both internal and external customers. • Managed new hire and recurrent training programs for 300+ seat seasonal call center.• Single point of contact for all asset purchases, system upgrades, and software licensing. • Identified need for alternate communication channel for our customers. Worked with cross functional teams to develop and deliver a chat and email tool in a tight three-month window.• Managed the company’s CRM tool (Amdoc’s Clarify) ensuring usability and worked with IT to integrate with the KNOVA knowledge base.
Stacy D. Skills
Stacy D. Education Details
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Marketing/Management
Frequently Asked Questions about Stacy D.
What company does Stacy D. work for?
Stacy D. works for Mastercard
What is Stacy D.'s role at the current company?
Stacy D.'s current role is Knowledge Manager.
What is Stacy D.'s email address?
Stacy D.'s email address is st****@****ail.com
What is Stacy D.'s direct phone number?
Stacy D.'s direct phone number is (210) 999*****
What schools did Stacy D. attend?
Stacy D. attended Southeast Missouri State University.
What skills is Stacy D. known for?
Stacy D. has skills like Marketing Management, Team Building, Booking Systems, Consulting, Channel, Needs Analysis, Audio Conferencing, Training And Development, Sales, Community, Content Administration, Cape.
Who are Stacy D.'s colleagues?
Stacy D.'s colleagues are Özgür Kaynak, Shivaji Shete Shete, Rachel Zalta, Supriya Jain, Patricia Ljungquist, Achim Wagner, Gabriel Gama.
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Stacy Sim, Ph.D.
Vancouver, Wa6pg.com, pg.com, pg.com, gmail.com, onid.oregonstate.edu, nike.com
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