My core day-to-day tasks in this role include:• Overseeing daily workflow and customer retention campaigns.• Driving aggressive sales strategies to exceed monthly targets.• Supporting customer service and sales operations in electronic equipment repair and sales.• Handling customer inquiries via calls, web chat, and emails.• Analyzing customer feedback to enhance processes and ensure customer satisfaction.• Managing team budget, strategic planning, and competitive… Show more My core day-to-day tasks in this role include:• Overseeing daily workflow and customer retention campaigns.• Driving aggressive sales strategies to exceed monthly targets.• Supporting customer service and sales operations in electronic equipment repair and sales.• Handling customer inquiries via calls, web chat, and emails.• Analyzing customer feedback to enhance processes and ensure customer satisfaction.• Managing team budget, strategic planning, and competitive analysis.• Reviewing market positioning and adapting sales strategies accordingly.A section of my key accomplishments in this capacity entails:• Contributed to the branch's EBITDA margin year-​over-year through strategic sales and operational excellence.• Implemented a sales support program that resulted in an immediate increase in revenue.• Achieved year-over-year revenue growth and secured the branch's position as a top performer in customer service delivery.• Attained close ratios upwards of 50% by employing effective upselling and cross-selling techniques. Show less

Throughout my career as a Medical Transcriptionist / Office Assistant at Virtua Health, I managed transcription of highly specialized dictation of full spectrum medical specialties and accountable for protecting patient confidentiality. I assisted with routine medical office and hospital operations, handled patient records with EMR, and performed other administrative tasks. I spearheaded all aspects of transcription while adhering with established turnaround time requirements. It is… Show more Throughout my career as a Medical Transcriptionist / Office Assistant at Virtua Health, I managed transcription of highly specialized dictation of full spectrum medical specialties and accountable for protecting patient confidentiality. I assisted with routine medical office and hospital operations, handled patient records with EMR, and performed other administrative tasks. I spearheaded all aspects of transcription while adhering with established turnaround time requirements. It is worth mentioning that, I conducted comprehensive research and used professional reference materials. I transcribed for hospital acute care, basic 4, pain management, radiology, psychiatry, pathology, surgery / OP reports, dermatopathology, pathology, physical therapy, orthopedics, pediatric, and ER reports.The following are highlights of my contributions to Virtua Health;☛ Ensured completeness of reports by comparing against invoices and minimized the error in transcription, grammar, punctuation, and spelling.☛ Effectively reviewed and edited speech recognition documents to ensure accuracy of transcription and confirm alignment with the format. Show less

As a Medical Transcriptionist in Christiana Care Health System, I was responsible for transcribing highly technical medical dictation relative to patient care for inclusion in patient medical records. I performed tasks of interpreting and transcribing dictation by physicians and other healthcare professionals on therapeutic, clinical course, and diagnosis. Furthermore, I documented patient care and facilitated delivery of quality healthcare services. I handled the tasks of maintaining… Show more As a Medical Transcriptionist in Christiana Care Health System, I was responsible for transcribing highly technical medical dictation relative to patient care for inclusion in patient medical records. I performed tasks of interpreting and transcribing dictation by physicians and other healthcare professionals on therapeutic, clinical course, and diagnosis. Furthermore, I documented patient care and facilitated delivery of quality healthcare services. I handled the tasks of maintaining references for medical terminology and procedures. I edited, revised, and clarified inaccuracies without altering the actual meaning of the medical dictation. Show less