• Greet, collect and process customer information with POS software, utilizing electronic records system and various automated data to complete transactions• Exceptional cash handling abilities • Understand and apply company policies and procedures when processing loans by evaluating contracts for compliance with applicable consumer protection, laws, regulations before customer final disposition, sign loan agreement and funds are released• Maintain high attention to details to ensure accurate data for loan documents, contracts, records, files and supporting evidence are checked for completeness and accuracy • Serve as team lead to colleagues across the Southwest division by coaching, mentoring, troubleshoot complex transaction, researching and analyzing procedures to mitigate company revenue loss• District Direct Deposit Champion (DDC) driving direct deposit through training colleagues alternative ways to introduce Porte/Flare card sales and app downloads resulting in loyal customers and increase revenue• Assist District Manager in monthly store audit: examine customer loan contract, supporting documentation, cashed checks, money order inventory, stamp inventory, cash and safe count for accuracy or corrective measures• Consistently meet or exceed company’s strategic plan securing maximized sales and profitability by identifying necessary actions and ensuring execution to meet production deadlines• Establish and maintain excellent customer service with every existing and potential customer through active listening and being solution orientated

• Managed job recruiting, reviewed employment applications, conducted interviews and background checks and on-boarding for 7 locations in Missouri and Illinois• Off-boarding documentation, exit interview upon termination or resignation, managed unemployment claims by mail, phone interview or arbitration hearing• Trained, supervised, coached, counseled, created corrective action plans and annual review appraisal for store managers through monitoring of work composition daily or weekly based on targeted projects• Facilitated and lead manager training sessions to strengthen knowledge, product understanding, compliance importance and team building which produced successful teams • Revised and implemented Standard Operating Procedures (SOP) resulting in maximized productivity and efficiency of transactions• Analyze program issues and develop user requirements for online loan products with computer business applications• Assured compliance with Missouri and Illinois Division of Finance licensing and compliance with state law by training managers and auditing customers documents for accuracy • Maintained a relationship with Missouri and Illinois Division of Finance State Examiners for proper interpretation of state law and transparency of compliance resulting in zero state fines • Audited cash inventory average $35K and company assets over $1M to ensure balanced operational budget for 7 area stores in Missouri and Illinois monthly• Assisted in 3 acquisitions “Central Cash Advance” “EZ Advance” “EZ Payday Loans” by auditing cash and inventory assets to support the final purchase or sale