Direct report for all Housekeeping staffEnsure all internal and external guests are engaged, entertained and inspiredCreate a working environment that promotes teamwork and sense of communityEnsure proper staffing levels to clean the Hotel on a daily basisReview and evaluate policies and proceduresCreate and maintain working relationships between other departmentsAssist with maintaining consistency in regards to guest room inspectionsReview guest satisfaction reports to address areas for improvement and recognize employeesControl expenses by monitoring staffing and R2Interview, hire and train new employeesMaintain compendium reportWork directly with Talent Acquisitions and Compensation for recruitment and salaryResponsible for communication of guest experience scoresRespond and follow up with guest challenges and concernsAttend unemployment hearings, board of adjustments and grievances

Direct report for Guest room attendants and HousepersonWrite and issue coaching to employeesMaintain, follow and understand policies and proceduresOpen lines of communication with Front Desk and Engineering Assist with maintaining consistency in regards to guestroom inspectionsProvide feedback and action plans to employees based on guest satisfaction surveyControl expenses by voluntary staff reductions based on business demands and inventory control

Pre-Opening Management team Responsible for training of all Housekeeping CoStars including Housekeeping ManagersDirect report for all Housekeeping CoTrainersCreate training guidelines and assist in creating Housekeeping standard operating proceduresSubject matter expert in room products and standardsAssist with maintaining consistency in regards to guestroom inspections

Directly supervise Status Board Operators and RunnersAssist Director in maintaining and revising policies and proceduresAssist with Hotel Operations leadership workshopsMaintain HR/OSHA regulatory training for Housekeeping employeesNew hire and retraining of Floor ManagersGuest room inspectorRelief Scheduler for Housekeeping department