Houston’s Largest Full-Service Community BankAs the Senior Executive Employee and Customer Experience Leader, I am known for driving strategic and innovative human capital, customer experience, and community engagement initiatives. Along with a great team, I create and operationalize innovative programs and strategies that lead to high levels of engagement and maximum productivity.I drive business results (in the right way) by visualizing, establishing, and implementing a future forward performance management, learning and development, talent acquisition, and total rewards process. Working with my business partners, I focus on employee attraction, development, and engagement and outside the company – I focus on exceptional constituency experience to include customer, community, industry, shareholders, vendors, and regulators.

US Based Financial Services CompanyAt BOKF, I started as VP, Sr. Leadership and Talent Development Consultant and advanced to Manager then SVP, Director of Talent and Organizational Development. I drive positive change management by envisioning, developing, and executing human capital plans and strategies from the ground up. I build and lead a top performing team of learning consultants with accountability for a $5.5M budget. Embraced by senior leadership as a trusted business partner, I provide executive leadership coaching and consulting to help solve complex business issues. I work collaboratively to analyze the workforce development needs of the organization, identify critical areas impacting performance, and implement leadership and management programs, succession planning, talent planning, and performance management programs that boost employee engagement, retention, and results.Most recently, I have worked with our executives and line of business leaders to create and launch the first enterprise-wide, sales solutions training in March 2017. This training program received 100% buy-in and participation and is forecasted to drive exponential revenue growth in the near future. To review an article showcasing a few of the successes of the Talent and Organizational Development Division, please see the following June 2017 American Banker article called BOK Financial's Talent Refinery.

Learning and Technology CenterAt the UC, I served as the senior executive leader with a focus on driving long-term strategic planning. Leading a cohesive 25-person team and 9-member Board of Trustees, we focused on achieving key performance indicators and organizational objectives. Responsible for sales and marketing, program development, community affairs, customer experience, financials, human resources, recruitment and retention, I implemented a culture of care rooted in relationship building, quality, and integrity. While at the UC, I formed strategic partnerships and influenced statewide support to implement numerous, innovative programs drawing a 22% increase in sales within the first year of launch. Additionally, I led the initiative to write, lobby, and pass state legislation which drove improved financial security and independence for the organization.

Career and Technology CenterAt Francis Tuttle, I started as the Director of Marketing and Communications and advanced to the Executive Director of Organizational Quality & Customer Experience within 2 years. I assisted in transforming the culture by reviving staff into a highly engaged and top performing team of 8 managers and 60 personnel. Known for my advanced communication skills, I led events and planning services, marketing and communications, recruitment, career services, client services, financial aid, counseling, assessment, admissions, quality, and the overall customer experience. I envisioned, developed, and executed large scale projects and programs to improve products, services, and the customer experience. In collaboration with cross-functional partners, I designed and implemented a Balance Scorecard performance metric, management, and measurement system driving improved standardization, accountability, and sustainability across the organization. Additionally, I created and executed a Learning Development Program from origin increasing learning participation by over 25% in the first year of launch.