Executive Assistant
Snowshoe Mountain
Snowshoe, Wv
- Provide administrative support to the Vice President of Hospitality, her direct reports as well as other Vice Presidents as needed with calendar management, arranging meetings, preparing and distributing meeting agendas and minutes, document preparation, coordinated travel, expense reports reconciliation, a high volume of guest correspondence and other daily needs.- Developed, implemented and oversaw all aspects of a well received employee recognition program that contributed to… Show more - Provide administrative support to the Vice President of Hospitality, her direct reports as well as other Vice Presidents as needed with calendar management, arranging meetings, preparing and distributing meeting agendas and minutes, document preparation, coordinated travel, expense reports reconciliation, a high volume of guest correspondence and other daily needs.- Developed, implemented and oversaw all aspects of a well received employee recognition program that contributed to increasing employee satisfaction 12% in one year, the biggest increase corporate wide. - Created highly effective organizational system for a multitude of reports and meeting minutes. Lead the conversion to a digital file storage format resulting in easier access to information as well as more secure practices. - Directed a newly formed nine member Service Quality team that identified areas of guest disappointment and how to better resolve incidents, trained 1500 employees in anticipating and exceeding guest needs and best practices in guest conflict resolution. Through implemented procedures Snowshoe saw the highest guest satisfaction growth throughout the company.- Developed and successfully managed a budget for the Employee Recognition Program and Guest Recovery Program. Show less