Stacy Tsai Email and Phone Number
I am a self-motivated, strong ownership, and quality oriented team player with 13 years of work experience in ASML. 6.5 years of work experience of being customer support engineer for worldwide semiconductor companies;2.5 years of FAE for worldwide semiconductor business development and sales support;2 years of project management in New Product Introduction for tsmc in TW sites-wide;Currently leading HMI Central Service Engineering team to enhance machine availability and reliability via structural issue resolution management and quality improvement. The experience enables me- Customer focus: excellent in resolving challenges with the consideration to voice of internal and external customers- Effective communication: being an active listener, I communicate with logic and critical thinking to enable organized and concise deliverables during discussions and negotiations - Strong collaboration: open-mindedness to different perspectives and requests; establish a win-win situation between stakeholders and cross departments/ regions.
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Cs Hmi Operational Excellence ManagerAsml Apr 2024 - PresentTaiwan -
Cs Hmi Service Engineering ManagerAsml Jul 2022 - Apr 2024Taiwan• Leading HMI central service engineering team to - Enhance machine availability (uptime) and reliability via structural issue resolution management - Improve service mix via XLD postmortem - Spport BL/PDM for legacy tool phase-out assessment as CS representative - Drive for self-sustaining capability via introducing systematic diagnostic WoW
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Cs Duv Npi Project LeaderAsml Aug 2020 - Jul 2022Taiwan• Responsible for NPI upgrades projects and new platform introduction for tsmc in TW site-wide. - Achieved successful PEPs (productivity enhancement package) evaluation, and roll-out for all TW sites on KrF machines. - Achieved AWACS (Advanced warp wafer clamping) upgrade for tsmc F12B and tsmc F18A to enable tsmc N5 business. - Collaborate with ASML Veldhoven headquarter Program and Product Marketing team for WW 1st PEP-B upgrade introduction to tsmc F14B and successfully enabled future business opportunities with 10 new demands in 2022 in order to fulfill tsmc strong capacity output demands. • Demonstrate strong leadership and ownership to connect different stakeholders cross sectoral between local field team, business line, and product marketing/ Program core team in ASML headquarter.
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Bl Mps Field Application EngineerAsml Jan 2018 - Aug 2020Taiwan• Expertise in lithography pattern imaging competency• Proximity and mask design optimization with applied OPC/ASF by using Panoramic Hyperlith tool for special pattern imaging simulation - ThermoFisher: imaging simulation for checkboard pattern for Bio-medical DNA layer - Headway: taper pattern fidelity improvement on the corner rounding - LumiLeds SG: imaging capability evaluation per customer requirement and specification for litho scanner type purchase selection• Commercial business support for AM, PDM and BDM for existing customers (TW: tsmc, NUVOTON, UMC, Vanguard; SG: SSMC; US: Headway) and penetrating new and competitors-house customers (PANJIT, WIN semiconductor, ThermoFisher, BOE in China, Kyocera).• Organize and ensure the success of demo & evaluation project for potential new customers and commercial business for special applications and industry• Application Start-up support project for new platform introduction and site readiness for Taiwan UMC F8 & Singapore SSMC
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Cs Duv Global Support Competence (Gsc) EngineerAsml Jul 2011 - Jan 2018• Expertise in Illumination, projection, and dose control competency for ASML TWINSCAN DUV systems• Well experienced in on-site customer support for world-wide system down/account critical issues upon request: - Demonstrate leadership during hot escalation; built and bridge efficient communication between customers, field team, GSC, and Veldhoven D&E team. - Contributions are recognized in Taiwan, Korea, Singapore and Japan HVM sites• Backfill cross-sites support in Arizona GSC-NA, Singapore and TW sites. • Start-up support for NPI platform for worldwide customers: TW tsmc, Singapore Micron & GF. • Successfully roll-out projects with quality deliverables: - AT/XT Site Self Sufficiency Project (SSSP): Established instruction for diagnostics tooling; deliver knowledge transfer and project roll-out for the first two priority Asia local sites: tsmc F12 and Samsung KR, in order to enhance self-sustaining capability for legacy machines - WW GSC Skill Matrix Development Project: Built up Illumination and Dose Control skill matrix to improve TW local field team and GSC solving power
Stacy Tsai Education Details
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Optics And Photonics Engineering -
Electronic Engineering
Frequently Asked Questions about Stacy Tsai
What company does Stacy Tsai work for?
Stacy Tsai works for Asml
What is Stacy Tsai's role at the current company?
Stacy Tsai's current role is ASML HMI Operational Excellence Manager.
What schools did Stacy Tsai attend?
Stacy Tsai attended National Central University, Chang Gung University.
Who are Stacy Tsai's colleagues?
Stacy Tsai's colleagues are Omkara Cheetrala, Bart De Roose, Kostas Triantafyllidis, Khalid Afridi, Timmo Frankort, Paul Steuten, Noah Tabor.
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