Stacy W. Email and Phone Number

Account Management largely supporting International military accounts in Canada, Europe, Israel and Australia, as well as several US accounts with harsh environment military fiberoptics for ground, aerospace/aviation and shipboard communications.

Providing sales quotes for service & repair account managers throughout Ohio, Michigan, West Virginia, Kentucky and Indiana Successfully maintained 9.5+ NPS with internal customers, sought through self-initiated survey Gained the trust of internal customers by producing consistently accurate work Working to continually increase utilization of QuickQuotes/Sales Support team (increased from 47% repair quoting in 2015 to currently quoting 70% repair, average of $2.8MM increased to $5.9MM monthly) Effectively implemented Monthly VIP Program to encourage low-percentage users to increase usage Utilized research skills with parts and elevator data to empower sales to embrace regional services and increase face-time with customers Implemented personal standardization of quote request format prior to SOP Audited sales quoting requests for accuracy and inclusion of all necessary costs Assisted with District initiatives to increase usage (ie. Capital Planner, TKTrip & quoting contests) Invited to present at District Sales meeting to increase drive of utilizing of QuickQuotes/Sales Support team in Indianapolis, 2016 Performed continuous system and procedural training of Sales reps via GoTo Meeting (groups & individuals) Participated in Region Office Team Building planning committee (monthly events) Selected to participate in Repair elevate SOP planning workshopMaintained solid line of communication regarding repair quoting at all levels (rep, BM, DSM, DVP, RVP)

Portfolio of Largest Food Ware Distributor + 12 Indirect ReportsDevelop & strengthen client relationships by ensuring superior service from Vitro repsPaperwork audits, quarterly coachingCoach employees on maintaining and improving accurate production ordering using forecast, lead time, schedules, inventory, and production availabilityTeach production analysis and negotiationMonitory inventory levels of food, sauce and beverage molds to trigger analysis/productionProduction review meeting followup with CSRs for food, sauce, beverageApprove order expedition cost and analyze reason trendsMonitor CSR production entry for appropriate lead times, minimum runs, etc.Produce viable, creative solutions for non-standard situations for CSRsCollaborate with Operations Team during reorganization of Sales Service departmentGeneral departmental HR/Operational responsibilitiesMonthly department team meeting

Portfolio of Louisiana customers; hot sauces, foods, wine, liquor-- Help customers create value in their brands & brand portfolios-- Forming and growing trust based customer relationships-- Prolific communicator to manage work within a multinational organization across Sales, Operations, Product Development, & Quality teams.Glass/Mold productionSynergy with customer bottling schedulesInventory & Production Supply/Demand analysisMake recommendations and implement production quantity shiftsExpedition of product - inception through product development channelsEnsure shipments and delivery meet customer standardsQuality claims and charge back resolution

Manager of Project Management (2007 - 2011)Provided leadership and direction to all aspects of project management initiatives while leading the teams in performing at optimal levels.Maintained accountability for 98% forecasting accuracy for $25M+ year invoicing as well as $5M+ team backlog.Achieved a high team customer satisfaction rating. Directed project management functions for 60+ projects concurrently. Established SOPs for efficient project workflow while achieving objectives.Supervised and trained employees in daily job tasks. Played a key role in managing procurement, allocation, and labor issues.Garnered recognition as a top-performer in the company.Managed project deliverables, project budgets, timelines, and status reports.Led projects from inception through completion while ensuring completion within allotted time frames and budgetary constraints.Served as the project manager for aloft and Element Hotels by Starwood in the US and Canada.Oversaw the individual backlog of $1M while reporting accurate monthly backlog and billing forecasts.

Spearheaded the initial overhaul clean-up/standardization of data for over 1 million parts. Maintained pricing and data information for over 1 million parts. Developed accurate and reliable monthly sales reports for distribution as well as inventory reports for warehouse reorganization. Participated in the data and warehouse transition for Maytag/Whirlpool merger.Executed event planning and event management tasks.Streamlined daily activities and increased productivity levels.

Service and RepairDelivered support to the 8-member office team as well as 50 field employees.Maintained accountability for billing and administration of $3.8 million repair business.Introduced and led the Customer Service Project Action Team in meeting objectives.Reconciled customer accounts and ensured the integrity of all data.Generated electronic files for Workman's Compensation Claims. Prepared detailed analysis of monthly fixed price and accrual data for region finance manager.Appointed by the Regional Vice President to train and on-board administrative assistants in the region. Ensured compliance with ISO Field Certification requirements.