Stacy Waters Email and Phone Number

*Presenting apartments to prospective clients in a persuasive manner*Assisting residential landlords in discovering suitable tenants*Promoting unoccupied properties through various media and advertising techniques*Effective communication in understanding potential tenants' needs, explaining lease terms, discussing property features, and resolving any concerns or issues*Building trust and fostering positive relationships with both current and prospective tenants*Hosted and… Show more *Presenting apartments to prospective clients in a persuasive manner*Assisting residential landlords in discovering suitable tenants*Promoting unoccupied properties through various media and advertising techniques*Effective communication in understanding potential tenants' needs, explaining lease terms, discussing property features, and resolving any concerns or issues*Building trust and fostering positive relationships with both current and prospective tenants*Hosted and executed resident events and community partnerships Show less

*Coordination of any vendor or customer related activities*Assisted with customer relation activities (appreciation event, renewal gift, tenant surveys, etc.)*Provide operational and communications support to enable the customer experience team (CET) to dedicate more time to meeting their customers’ needs*Partnered with other departments to resolve property management issues*Manage customer support requests*Maintain customer payment information and provide actionable… Show more *Coordination of any vendor or customer related activities*Assisted with customer relation activities (appreciation event, renewal gift, tenant surveys, etc.)*Provide operational and communications support to enable the customer experience team (CET) to dedicate more time to meeting their customers’ needs*Partnered with other departments to resolve property management issues*Manage customer support requests*Maintain customer payment information and provide actionable insights for the CET.*Manage and maintain vendor contracts and payments*Prepare annual payment schedules for tenant distribution*Review and post monthly rent charges*Enter work order tickets and process accounts payable in various programs.*Work with property managers, maintenance technicians, and vendors to coordinate the completion of work when maintenance requests are received*Assisted with property inspections*Attended vendor and customer meetings at the properties*Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information Show less

*Executing and preparing market surveys and weekly reports by researching property comparisons through Microsoft Excel and Google Documentation *Preparing monthly Pre-Close Reports & Executive Owner Summaries*Managing Financial Summaries such as NSF/Collections, Delinquencies, Residential/Retail Checks, and Invoices Approval*Processing and Approving Final Account Statements*Approving future billing & lease details for all move-ins to ensure accuracy- reviewing with Leasing team… Show more *Executing and preparing market surveys and weekly reports by researching property comparisons through Microsoft Excel and Google Documentation *Preparing monthly Pre-Close Reports & Executive Owner Summaries*Managing Financial Summaries such as NSF/Collections, Delinquencies, Residential/Retail Checks, and Invoices Approval*Processing and Approving Final Account Statements*Approving future billing & lease details for all move-ins to ensure accuracy- reviewing with Leasing team to provide cross training*Approving Rates in Yieldstar & Preparing and Executing Renewals - Goal above 40% each month*Assisting with Conflict Resolution*Understanding property market and using leasing professional training to be able to reach weekly leasing goals and maintain our projected occupancy/leasing percentage at or around 94% or higher*Exporting leads into a targeted audience that enables me to create a weekly blog/newsletter in order to creatively use outsource marketing*Hosting events at our community in order to hold onto our resident retention and creating a sense of community by reaching out to local businesses to host events for our residents and introduce ourselves to potential prospects*Working hand in hand with our internal and outreach marketing team to link with our local networks and social engagements.*Assisting prospective and current residents with apartment needs by delivering excellent customer service, giving virtual, self-guided, and personal tours of our property, and providing helpful information in an effort to build good rapports and ultimately lease to new residents. Also involved with our retail spaces and parking garage management. *Well trained in programs such as OneSite, Lead 2 Lease, Blue Moon, Business Intelligence, Active Building, and Docusign. Show less

*Organizing and preparing for upcoming events - including: Product Sales Tracking to each event, traveling to each event site, setting up booth/bar while selling our product and/or speaking with sales representatives and liquor store owners to future purchase our products*Creating and experimenting new products each day*Managing a new and upcoming cocktail bar in the distillery*Operating Quickbooks opening and closing procedures

*Establishing and implementing leasing goals through Yardi and Entrata systems.*Demonstrating administrative abilities by accurately organizing office files, creating files and folders, processing resident data through Microsoft Office programs*Hosted events for the community and tenant prospects *Implemented a local community outreach program to allow our residents to feel connected to their city/county*Assisting prospective and current residents with apartment needs by… Show more *Establishing and implementing leasing goals through Yardi and Entrata systems.*Demonstrating administrative abilities by accurately organizing office files, creating files and folders, processing resident data through Microsoft Office programs*Hosted events for the community and tenant prospects *Implemented a local community outreach program to allow our residents to feel connected to their city/county*Assisting prospective and current residents with apartment needs by providing excellent customer service, showing tours of property, and providing helpful information in an effort to build good rapport and ultimately lease to new residents. Maintaining in-depth knowledge of competition through consistent evaluation of market trends.*Reviewed and completed applications while assessing household information against file history while managing tenant relations, including promoting overall tenant satisfaction.*Answering phones calls for maintenance service requests and processing work orders accordingly to be completed by maintenance technicians. Every other weekend was an “ON-CALL” status to be there for afterhours needs. Show less

*Maintained a portfolio of vendors/clients, serving as primary point of contact.*Completed inventory & product ordering for venues through Microsoft Excel.*Coordinated and managed the beverage distribution of the bar and established bar guidelines to be followed throughout service.*Directed, coordinated, and trained staff to ensure events were run correctly while managing 3 bars and 2 private suites during high volume events.*Seamlessly coordinated, and directed the execution of… Show more *Maintained a portfolio of vendors/clients, serving as primary point of contact.*Completed inventory & product ordering for venues through Microsoft Excel.*Coordinated and managed the beverage distribution of the bar and established bar guidelines to be followed throughout service.*Directed, coordinated, and trained staff to ensure events were run correctly while managing 3 bars and 2 private suites during high volume events.*Seamlessly coordinated, and directed the execution of corporate, social, and private events for prestigious organizations and charities, ranging in size from 500-1700.*Tailored events according to the personal tastes and budgets of clients while managing and exceeding expectations. Show less