Stacy B. Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Due to a reshuffle of the teams within the business, my role moved from Customer Success Support to Customer Operations Executive, where I was not only responsible for renewals, but also terminations, contracts, and novations.

I worked within NCC Group in the Escrow Customer Success Team, ensuring that everything is in place for the annual renewals of the Escrow agreements and acting as a point-of-contact for customers with any queries or concerns.

Manchester, United Kingdom

I worked for Fujitsu in an IT Customer Service role, providing remote support to Fujitsu's customers.I have also gained experience acting in the role of a Product Support Engineer (supervisory role) and have performed in the role of Incident Management, progressing high profile incidents.

Middleton And Rochdale

My role as Internal Verifier in the English department at Hopwood Hall has required me to provide quality control by acting as a moderator for the Functional Skills Exams and the GCSE controlled Assessments, checking the marking of the tutors and making sure that all assessments have been marked fairly and accurately. I have also aided in the development.

Middleton And Rochdale

As a student support tutor, I was responsible for ensuring that the students were getting the best experience possible at the college by providing additional support with their studies where needed. I was able to develop my customer communication skills by contacting learners regarding their attendance as well as setting enrollment appointments for mature.

Middleton

I worked as a lecturer in the English department at Hopwood Hall College. I delivered GCSE (AQA) and Functional Skills (City & Guilds) English, along with 1 year experience delivering Level 3 English for the Open Awards Board. Within this role, I developed my time management skills and ability to handle stressful situations by tackling the various.

Middleton

I delivered GCSE (AQA) and Functional Skills (City & Guilds) English, along with 1 year experience delivering Level 3 English for the Open Awards Board.

Stockport, United Kingdom

Within this position, I had to acclimate myself to a new database in a short period of time. My responsibilities were to enroll new learners onto their respective courses, print their identity cards, ask them to sign their learning agreements and provide them with their own copies, take any course fees that were required and file the receipts, and make.

Stockport, United Kingdom

As part of my PGDE, I was on placement at Stockport College for an academic year.I gained experience delivering Functional Skills English to both 16-19 and 19+ learners. I also delivered Functional Skills IT. I gained experience working with ProMonitor, EBS, and Moodle within this role.

Manchester, United Kingdom

As an employee of Showsec International, I was expected to assist in providing a safe and enjoyable experience for customers attending the various locations within the company’s contracts, which included the Manchester Arena and the City of Manchester stadium. I was able to develop my teamworking abilities and communication skills by interacting with.

It Support Technician Diploma With Comptia & Advanced It Support Technician Diploma With Comptia

A+ 2012 Certification Communications Skills for IT Specialists Project Management Network+ Certification Security+ Certification

Functional Skills It Level 2, It

Professional Graduate Diploma In Education -Level 6 Diploma Teaching In The Lifelong Learning Sector, Education

Bachelor Of Arts (B.A.), English Literature With English Language, 2:1

English Literature with English Language degree. One year of Beginner's Japanese One year of Beginner's Mandarin Chinese

A Levels, English Literature, English Language, Psychology, A-C

Activities and Societies: Cast member of Oliver, Dungeons and Dragons clubEnglish Literature, English Language, Psychology, Theatre Studies

Gcses, 11 Gcses, Grades A - C

Activities and Societies: Cabarets, Choir, Chess club, Peer mentor, Prefect, Charity quiz runner, volunteer during open days and parent's.