Stacy Lowry Email & Phone Number

Photography, Editing

- Directly supervises a team of 11 employees that provide ongoing internal audits across the company for every department.- Each week I create the Audit Schedule, and disseminate this to the team, and ensure that every audit is completed by EOD Friday.- Quarterly I completed Employee Performance Reviews (EPRs) for my team and held meaningful discussions about their successes and shortcomings. These reviews allowed my employees to grow professionally. This directly led to a promotion on my team, who went on to work with the Executive Team to create a dedicated Training Department.- Created multiple Salesforce Reports to track productivity, assignments, and workflows.- Work as a liaison to communicate with other Team Managers regarding process improvements, updates, changes, etc.- Performed internal audits of employees, ensuring that company standards were met, quality of work was exemplary, and excellent customer service.- The audits are submitted to the employee’s direct Manager and have resulted in increases in productivity, quality of work, and promotion potential.- Conduct training for new Quality Assurance Team Members, as well as ongoing training for existing Team Members.- Created a Google Classroom training for new and senior team members to use and refer to that included all of my Team's Standards, operating procedures, and workflows.

- Responsible for the creation of New Hire training for all new employees in the Resolution Department.- Ensured that New Hires understood their roles, and had every resource available to them so they could succeed.- Performed internal audits of employees ensuring that company standards were met, quality of work was exemplary, and customer service was excellent.- The audits were submitted to the employee’s direct Manager and resulted in increases in productivity, quality of work, and promotion potential.- Based on the feedback provided to managers, I scheduled individualized training for certain employees that needed to improve in certain areas of their job.- Kept our Google Classroom/training material organized with all of our training, broken down by type, department, and subjects.

- Managed a team of 10+ Resolution Specialists that assisted clients with the Termination of their Timeshares.- While managing my team, I still held a client load of 80-100 files that I continuously worked with while serving as the Manager.- Maintained a healthy professional relationship with my employees that led to increased morale, and productivity.- Quarterly I completed Employee Performance Reviews (EPRs) for my team and held meaningful discussions about their successes and shortcomings. These reviews allowed my employees to grow professionally. Resulting in 2 of my employees being selected to fill other management roles in the company.- Consistently communicated with Upper Management about issues or problems, with the intent to create lasting change in the company by improving our processes and workflows.- Additionally, I performed all of the tasks outlined in my Resolution Specialist Experience, on a smaller scale due to reduced client load.

- Provided expert customer service to our clients daily resulting in zero complaints from my clients during their time with me.- Handled a caseload of 120 -150 clients at a time, while ensuring that the company standards for documentation were met.- Creatively constructed documents to file complaints with Timeshare entities and Regulatory Agencies.- Conducted heavy research into the Timeshare Industry to monitor trends, and changes to ensure our clients were always provided the best information.- Continuously met strict deadlines to turn in documents to our clients.- Due to my direct involvement, I successfully helped 300+ clients achieve financial freedom from their Timeshare.

Nashville, Tennessee

- Provided excellent customer service for all incoming calls to our center.- De-Escalated hostile or frustrated clients when necessary.- Utilized critical thinking and problem solving to assist our customers with a wide variety of problems they may be experiencing. - Ensured our customer was transferred to the correct department or manager if I was unable to assist them.- Creating Tickets and Reports for Internal Departments (ZenDesk)- Translated real-time information from customers into tickets/reports- Inter-Department Communication (Slack)

Green Hills, Nashville, Tn

- Heavy in-person and telephone customer service- Sales- Measuring and fitting- Event planning- Ordering/purchasing- When needed, event representation- Vendor communication/relationships- Warehouse pickup - Order Organization- Opening/Closing duties

Nashville, Tn

- Proofreading- Writing- Website Maintenance- Layout Design- Vendor communication/relationships- Assistant duties (i.e. answering phone calls, taking messages, scheduling)- When needed, event representation

Nashville, Tennessee

- In-person and telephone customer service- Sales- Some floral design- Account handling/ordering - Plant care and knowledge- Store cleaning

Greater Nashville Area