Stacy Lowry Email & Phone Number

Photography, Editing

- Directly supervises a team of 11 employees that provide ongoing internal audits across the company for every department.- Each week I create the Audit Schedule, and disseminate this to the team, and ensure that every audit is completed by EOD Friday.- Quarterly I completed Employee Performance Reviews (EPRs) for my team and held meaningful discussions.

- Responsible for the creation of New Hire training for all new employees in the Resolution Department.- Ensured that New Hires understood their roles, and had every resource available to them so they could succeed.- Performed internal audits of employees ensuring that company standards were met, quality of work was exemplary, and customer service was.

- Managed a team of 10+ Resolution Specialists that assisted clients with the Termination of their Timeshares.- While managing my team, I still held a client load of 80-100 files that I continuously worked with while serving as the Manager.- Maintained a healthy professional relationship with my employees that led to increased morale, and productivity..

- Provided expert customer service to our clients daily resulting in zero complaints from my clients during their time with me.- Handled a caseload of 120 -150 clients at a time, while ensuring that the company standards for documentation were met.- Creatively constructed documents to file complaints with Timeshare entities and Regulatory Agencies..

Nashville, Tennessee

- Provided excellent customer service for all incoming calls to our center.- De-Escalated hostile or frustrated clients when necessary.- Utilized critical thinking and problem solving to assist our customers with a wide variety of problems they may be experiencing. - Ensured our customer was transferred to the correct department or manager if I was unable.

Green Hills, Nashville, TN

- Heavy in-person and telephone customer service- Sales- Measuring and fitting- Event planning- Ordering/purchasing- When needed, event representation- Vendor communication/relationships- Warehouse pickup - Order Organization- Opening/Closing duties

Nashville, TN

- Proofreading- Writing- Website Maintenance- Layout Design- Vendor communication/relationships- Assistant duties (i.e. answering phone calls, taking messages, scheduling)- When needed, event representation

Nashville, Tennessee

- In-person and telephone customer service- Sales- Some floral design- Account handling/ordering - Plant care and knowledge- Store cleaning

Greater Nashville Area