• Spearheaded all aspects of software development, project management, and quality assurance functions, driving cross-functional collaboration and alignment.• Achieved 20% decrease in development cycle time by crafting requirements for new application features.• Championed overall software delivery to end users, successfully validating and addressing product dependencies, attaining 100% user satisfaction.• Delivered roadmap presentations and facilitated training for new processes and features to partners.

• Cultivated relationships with ATM transaction processors, resulting in increased transaction efficiency.• Built new relationships with 2 cores with a partnership opportunity in progress to support all FIS cores.• Generated 25% reduction in integration issues by designing and implementing ongoing support processes for existing integrations.• Attained 40% increase in project alignment with business objectives through developing and presenting roadmaps through 2022 to all networks

The NA Portfolio Manager works with the global product management team to be the voice of sales and the customer for prioritization of features into release. This role also includes development of training materials for sales to better understand the features supported in the software solutions.

• Implemented new sales strategies resulting in a 20% increase in software sales within 6 months.• Facilitated communication between product management and sales teams, leading to a 30% improvement in understanding and promoting technical features

• Designed joint roadmaps for the development of new software features and planned the certification of software releases for joint customers.• Initiated development and oversaw completion of a standard protocol for processors which increased efficiency of the development resources by standardizing the code.• Developed requirements for 2 additional products to be developed by engineering resources

• Defined requirements for next generation ATMs and ATAs, to replace existing ATMs over an 8-year period and created new ATA models that did not initially exist.• Drove development of requirements to enhance monitoring for the ATAs deployed in production, resulting in a 10% reduction in system downtime.• Identified operational requirements of the new software application deployed to ATAs and all ATMs, resulting in 20% reduction in system errors and a 30% increase in operational efficiency.

• Cut operational costs 15% by leading vendor assessment for ATM fleet application software replacement.• Functioned as security Subject Matter Expert (SME) and scored the vendor performance for the Base24 replacement project.

• Coordinated a team of 44 resources in multiple international locations, ensuring timely project delivery and release schedules.• Slashed project risk 20% through implementing a Change Control Board to review open defects and requests for software change, resulting in on-time project completions

Project managers are the single point of contact for the successful completion of project deliverables. Managed software development, process improvement, organizational resource management, and hardware deployments. Managed various software development projects in the Financial Industry meeting deadlines and objectives. This includes custom deliverables for specific customer requests as well as certification deliveries for upgrades to our standard solution.Improved our software ordering procedures utilizing Six Sigma process. Included improved software ordering template as well as automated the order process. Implementation of this program eliminated the need for a hands on review of an order to ensure accuracy and a cost reduction of $500 K by reducing rework and human interaction.Managed resource pool in software development organization resulting in improved resource efficiency. Improved resource efficiency by 10% by reducing non-productive time and more effective resource sharing across projects.Managed an internal project, which included the creation of a new job role, development of the training needed for the new role, deployment of the training across the organization and the redeployment of 250 existing associates into the new role.Managed a rollout of approximately 10,000 HP workstations to Fidelity Investments and coordinating the re-deployment or in place upgrade of an additional 6,000 workstations.

The Project Management Office was developed for the Computer Solutions Group to be responsible for performing risk assessments for projects to determine if the project is worth pursuing prior to bidding, assisting project managers with the start of a project to ensure its successful completion and providing project management consulting and expertise to the project managers implementing projects. Part of the function of our team since it was a new role was to market the services and prove the value-add of the PMO to the organization. Created collateral to market the services of the PMO.Developed new tools and methodologies for the PMO.Managed the successful Startup of a major ATM rollout for PNC. This included ensuring all of the appropriate documents and plans were completed prior to implementation. The project was completed on time within budget and high customer satisfaction as a result of the proper start of the project. Provided thought leadership to customer and internal personnel for large engagements.Conducted risk assessments and provided mitigation strategies for projects within the Communications, Retail, Government and Technology Services industries.

Provided accurate and timely tracking of Professional Services resource activity weekly, monthly, quarterly and year to date for the Professional Services leadership team and created new trending to track the effectiveness of the Resource Management process.Served as key contact for major project needs.Facilitated weekly conference calls with resource champions to obtain detailed information pertaining to associate skill sets. Managed project utilizing legal, contract management and members from the field in the creation of a Professional Services Addendum defining Projects Statement of Work.