It Services Senior Manager, Digital/Smart Workplace
Washington, District Of Columbia, Us
Team Leadership, Information Technology, IT Project Implementation, and Technology Adoption: Directed 10–13 staff, leading them on technology adoption/implementation projects related to digital workplace transformation initiatives, such as mobility services, remote access, WebEx meetings, videoconferencing, and web streaming. Also led Cisco WebEx and Jabber deployment/adoption, increasing adoption by 60%.Collaborative Work: Partnered with staff, optimizing enterprise architecture for web streaming and HD videoconferencing. Trend Analysis: Evaluated unified communications (UC) products and tools, advising on digital trends, opportunities, and risks. IT Project Leadership: Oversaw efforts to develop operations guidelines, collaborated with engineers to document infrastructure diagrams/processes, and implemented testing processes/use cases, providing instrumental support to the development and management of the tier-2 and -3 help desks. Facilities Development: Led $15M audio visual (AV)/IT technology efforts for Fannie Mae’s new state-of-the-art facilities. This included standardizing hundreds of AV spaces for the 14-floor, 925,000 square-foot D.C. Midtown headquarters building. Cloud Computing and Technology Change Management: Developed Fannie Mae’s first cloud-based change management process (which included test cases, presentation scripts, and templates), providing a baseline for future cloud-based technology deployments.