Stacy Clayton Email and Phone Number
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Experience Owner and Certified Project, Program and Portfolio Manager with more than 30 years of experience in financial services, health care, and community affairs. Creative problem solver with a passion for service excellence. Effective coach and facilitator of leadership workshops. Able to leap tall buildings in a single bound.Specialties: Program Management * Experience Ownership * Change Management * Strategy * Channel Management * Strategic Planning * Communications Consultation * Public Affairs
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Retired And Loving ItUsaa Jan 2021 - PresentSan Antonio, Texas, United StatesCurrent focus: Seeing all 48 National Parks in the contiguous US and enjoying our beautiful grandson. Open to consulting opportunities. -
Director Of Project And Program ManagementUsaa Jan 2013 - Jan 2021San Antonio, Texas Area* Led the due diligence and project management support efforts of a $3B company sale. * Designed and built multi-channel investment referral experience.* Led a team of business analysts and project management professionals in delivering a three-year strategic service delivery transformation.* Collaborated and coached P&L Leaders, Contact Center Executives, IT Professionals and Business Process Owners to facilitate the achievement of strategic objectives through the design and execution of optimized sales and service processes and technology capabilities.* Provided thought leadership and integration support to enable program delivery.
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Senior Strategist, MarketingUsaa 2009 - 2013San Antonio, Texas Area* Defined market and segmentation strategies to support customer contact and channel optimization plans.* Developed and implemented strategic test-and-learn process to refine approaches to market opportunities and contact optimization.* Led the development and implementation of an Enterprise-wide competitive scenario planning process to explore potential external threats and prepare strategies and counter-strategies. * Planned and facilitated war gaming activities for C-level executives to enable more effective strategic planning.
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Director, Channel ManagementUsaa 2005 - 2009Usaa* Contributed strategic vision, project planning and leadership to improve acquisition and service delivery across channels.* Managed a team of 11 business analysts and user experience design professionals in project delivery.* Developed and deployed cross-channel customer service delivery solutions to improve service experience, through-put and effectiveness.* Drove improvements in customer satisfaction and contact center effectiveness.
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Director, MarketingUsaa 2002 - 2005San Antonio, Texas Area* Planned, implemented and monitored acquisition, deepening, and retention marketing plans targeting three customer segments.* Achieved 100% of market performance objectives for managed segments.* Led the development and implementation of USAA's first-ever internet-only financial services product.* Co-inventor of patented method of providing financial advice and planning information across channels (US Patent 8,725,608).
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Public Outreach Program ManagerUsaa 1997 - 2002San Antonio, Texas Area* Developed and implemented customer and community outreach programs to promote safety.* Represented USAA on state and national insurance coalitions to affect change in traffic safety legislation.* Led the development and successful implementation of a local traffic safety program with law enforcement and San Antonio's largest employers.* Created and implemented USAA's Teen Driver Safety Program for members and their children to improve driver training, reinforce safety behaviors behind the wheel, and foster dialog between family members about safety and good choices.* Developed corporate position statements on key safety issues and influenced institutionalization of those positions.
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Director, Communications & Public AffairsMethodist Healthcare System 1992 - 1997San Antonio, Texas Area* Planned and managed all internal and external communications efforts for this 13 facility healthcare provider in San Antonio.* Responsible for media relations, employee communications, public outreach, and political action.* Managed a professional and technical staff of 50 employees.* Provided executive support and consultation on all matters relating to public perception, customer relations and community outreach. -
Campaign Manager & Account ExecutiveVarious Public Affairs Consulting Firms & Political Campaigns 1988 - 1992San Antonio, Texas Area* Political Campaign Strategy and Management for local and state elections.* Developed and implemented communications and marketing campaigns for local, regional, and national clients in healthcare, tourism and restaurant industries.
Stacy Clayton Skills
Stacy Clayton Education Details
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Management & Marketing
Frequently Asked Questions about Stacy Clayton
What company does Stacy Clayton work for?
Stacy Clayton works for Usaa
What is Stacy Clayton's role at the current company?
Stacy Clayton's current role is Retired Experience Owner and Program Mgmnt Professional, CPM, PPMC.
What is Stacy Clayton's email address?
Stacy Clayton's email address is st****@****saa.com
What is Stacy Clayton's direct phone number?
Stacy Clayton's direct phone number is +121053*****
What schools did Stacy Clayton attend?
Stacy Clayton attended The University Of Texas At San Antonio.
What skills is Stacy Clayton known for?
Stacy Clayton has skills like Leadership, Six Sigma, Customer Experience, Call Center, Networking, Customer Satisfaction, Business Analysis, Vendor Management, Team Leadership, Process Improvement, Strategic Planning, Strategy.
Who are Stacy Clayton's colleagues?
Stacy Clayton's colleagues are Michael Holeda, Lashundra Heard, Mba, Mayla Granado, Giovanni Balmont Araujo, Sabin Shrestha, Dee G., Liliana Martinez.
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