Stacy Klein Email & Phone Number

Greater Chicago Area

• Responsible for the overall relationship between the client, clinicians, and Presence• Manage a portfolio of accounts for long-term success and ensure retention of portfolio• Responsible for client growth with upsells, cross-sells, and renewals • Serve as an escalation point for issues that impact the client and clinician success and provide solutions• Collaborate with cross-functional teams to achieve goals• Conduct regular check-in, planning, and account reviews with… Show more • Responsible for the overall relationship between the client, clinicians, and Presence• Manage a portfolio of accounts for long-term success and ensure retention of portfolio• Responsible for client growth with upsells, cross-sells, and renewals • Serve as an escalation point for issues that impact the client and clinician success and provide solutions• Collaborate with cross-functional teams to achieve goals• Conduct regular check-in, planning, and account reviews with clients Show less

Greater Chicago Area

• Strategic enrollment through the establishment of innovative marketing and recruiting initiatives• Develop and manage online degree and certificate programs• Manage legal and regulatory compliance including internal reviews and compliance with existing and future accreditation standards and external reviews by federal, state, and accrediting bodies• Oversee and lead the University’s strategic planning and operations process• Ensure that campus financial goals (budget… Show more • Strategic enrollment through the establishment of innovative marketing and recruiting initiatives• Develop and manage online degree and certificate programs• Manage legal and regulatory compliance including internal reviews and compliance with existing and future accreditation standards and external reviews by federal, state, and accrediting bodies• Oversee and lead the University’s strategic planning and operations process• Ensure that campus financial goals (budget development, monitoring, and reporting) are met• Lead the HR function throughout the employment life cycle Show less

Greater Chicago Area

· Direct and lead operations of the Admissions Advisor team, serving as the voice of University Partners for online students throughout their educational journey, while ensuring the achievement of desired enrollment outcomes.· Monitor key performance indicators and productivity targets, with responsibility for quality assurance practices.· Steward the enrollment process by identifying multiple streams of contact including, print, phone and mobile.· Leverage effective planning and… Show more · Direct and lead operations of the Admissions Advisor team, serving as the voice of University Partners for online students throughout their educational journey, while ensuring the achievement of desired enrollment outcomes.· Monitor key performance indicators and productivity targets, with responsibility for quality assurance practices.· Steward the enrollment process by identifying multiple streams of contact including, print, phone and mobile.· Leverage effective planning and organizational skills to create lead generation initiatives based on performance modeling and lead attributes. Show less

Greater Chicago Area

Vice President of Admissions & Operations• Oversaw the vision, strategy and ongoing operations for all recruitment services/projects for The Chicago School of Professional Psychology.• Led a team of 8 Directors of Admissions, while reporting to the COO.• Exceeded annual enrollment goals by 8% consistently and generated $10M in revenue by leading continuous quality improvement efforts and researching industry best practices.• Evaluated effectiveness of outreach and recruitment… Show more Vice President of Admissions & Operations• Oversaw the vision, strategy and ongoing operations for all recruitment services/projects for The Chicago School of Professional Psychology.• Led a team of 8 Directors of Admissions, while reporting to the COO.• Exceeded annual enrollment goals by 8% consistently and generated $10M in revenue by leading continuous quality improvement efforts and researching industry best practices.• Evaluated effectiveness of outreach and recruitment practices working with Administration.• Collaborated with IT team to identify, prioritize and manage upgrades and new functionality for CRM software leveraged for marketing, contact management and enrollment services.Vice President of Enrollment Services • Directed strategic enrollment activities for three departments and 12 Directors of Admissions, in addition to supervising 25 staff members, across five colleges, with full P/L responsibility.• Determined annual enrollment goals and forecasted key revenue targets.• Developed an onboarding process and a comprehensive training manual for new hires that enabled entering staff to understand operations, roles and the overall strategy.• Measured effectiveness of enrollment initiatives, processes and training. Show less

Los Angeles, Ca & Tuscon, Az

Campus Director, Argosy University• Held responsibility for campus operations and strategy including, finances/budgeting, HR processes, career services, academic delivery/quality and annual goals/objectives.• Aligned operations to account for objectives related to operating income and revenue, achieving a 41% YoY increase in Accounts Receivable collections in fiscal year 2014.• Achieved 93% employee retention and increased Noel Levitz Student Satisfaction.Senior Director of… Show more Campus Director, Argosy University• Held responsibility for campus operations and strategy including, finances/budgeting, HR processes, career services, academic delivery/quality and annual goals/objectives.• Aligned operations to account for objectives related to operating income and revenue, achieving a 41% YoY increase in Accounts Receivable collections in fiscal year 2014.• Achieved 93% employee retention and increased Noel Levitz Student Satisfaction.Senior Director of Admissions, Brown Mackie College• Selected to serve on the Executive Committee as key member responsible for new student recruitment and re-entry goals for the admissions department.• Reached new student and start rate plan goals by assessing and improving entire admissions process, teaming with committee members on initiatives to improve operations.• Recruited and trained staff including administrative, enrollment and Director level resources.• Decreased employee turnover over 50% by fostering a more inclusive team culture. Show less

Phoenix, Arizona Area

• Managed a team of 12 Admissions Advisors by setting goals as well as strategic direction.• Coordinated efforts to market online programs to students and qualify them for enrollment.• Coached advisors on complex enrollment scenarios and inquiries, handling escalated issues facing prospective students seeking enrollment.

Phoenix, Arizona Area

• Hired to join leadership team to develop/open a now highly regarded, private high school.• Created and implemented a brand strategy and image from concept to launch, inclusive of applications, brochures, promotional items, online presence/website based.• Managed admissions budget inclusive of line items for advertising/communication campaigns.

Boca Raton, Florida

• Managed annual operating budget of $600K and corresponding sales process, in addition to the collection of tuition/fees, while reporting revenue, expenses, enrollment statistics and center performance to executive leadership.• Developed personalized education plans for students from pre-k to adult, while creating strong partnerships between parents, teachers and students.• Upheld compliance standards and policies related to the delivery of instructional programs.

Ft. Lauderdale, Florida

• Directed 60+ employees to support an enrollment/admissions program for students in traditional, evening and online programs across international campuses and locations.• Completed supervisory tasks including team performance reviews and disciplinary actions.• Deployed an automated admissions/enrollment management process for 5,500+ students, reducing turnaround time and workload from four weeks to 72 hours.Additional roles include Academic Advisor, Student Advisor & University… Show more • Directed 60+ employees to support an enrollment/admissions program for students in traditional, evening and online programs across international campuses and locations.• Completed supervisory tasks including team performance reviews and disciplinary actions.• Deployed an automated admissions/enrollment management process for 5,500+ students, reducing turnaround time and workload from four weeks to 72 hours.Additional roles include Academic Advisor, Student Advisor & University Representatives Show less

Masters In International Business Administration, International Business

Bachelor Of Science - Bs, Administrative Studies